Resource Specialist

About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner? Be part of a growth-oriented culture. Collaborate with colleagues from all over the world. Believe in the power of ideas and the diversity of thought. Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

About the role

Nextlane is Building a Customer Center of Excellence to scale knowledge and drive adoption of Nextlane products across regions. To join the Center of Excellence, we are hiring Professional Services Resource Specialist to create a centralized team focused on balancing customer demand with available resources while optimizing utilization, costs, and delivery commitments. It must also adapt quickly to change, coordinate multiple stakeholders, and maintain accurate, reliable data to support decision-making. This team will need to support multiple products in multiple languages, ensuring consistency and quality across regions. You will work closely with local teams across multiple European countries, contributing to a truly international collaboration environment where knowledge sharing and cross-border teamwork are key to success.

Your mission

• Coordinate and plan professional services delivery to meet customer needs and business priorities.
• Optimize resource allocation, utilization, and scheduling across multiple regions and products.
• Act as a central point of coordination between consultants, customers, partners, and internal teams.
• Ensure accurate financial and administrative follow-up to support reliable delivery and decision-making.
• Contribute to a scalable Customer Center of Excellence by ensuring consistency, quality, and adaptability in a dynamic, multi-language environment.

Your Responsibilities

• Plan and schedule service delivery in line with customer requirements and available qualified resources.
• Ensure financial and administrative project follow-up, including:
• Authorizing the invoicing of services delivered.
• Monitoring the receipt of service reports, attendance sheets, and related documentation.
• Tracking project-related purchases (licenses, subcontracting, etc.).
• Organize, coordinate, and optimize resource utilization and scheduling.
• Communicate task planning and schedules to consultants.
• Monitor and track consultants’ skills and competencies.
• Provide information and guidance to customers, partners, and subcontractors.
• Prepare all required administrative documents and materials (meeting minutes, emails, formal correspondence, presentations, etc.) and facilitate information sharing within the department.
• Receive, screen, and route phone calls and messages.
• Perform ad hoc reporting activities.
• Contribute to monthly closing activities (financial data for Finance, payroll variables for HR).

What We're Looking For

Experience

• in service planning, resource coordination, project administration, or professional services operations, preferably within a SaaS or software environment.
• Proven ability to plan and schedule service delivery by balancing customer demand, resource availability, and operational constraints.
• Experience supporting multiple projects, products, or regions simultaneously, ideally in an international or multi-market context.
• Familiarity with financial and administrative project follow-up (invoicing, documentation, purchasing, reporting).

Languages

• At least B2 in English and fluently in either French, German or Dutch.

Communication

• Strong verbal and written communication skills, with the ability to coordinate effectively with consultants, customers, partners, and internal stakeholders.
• Comfortable communicating schedules, priorities, and planning updates clearly and accurately.
• Ability to provide guidance and information to customers and partners, and ensure smooth information flow across teams.

Technical Skills

• Good understanding of professional services