Customer Service Technician

This advert was translated automatically from Portuguese. Read the original.

Hospital da Misericórdia de Évora is part of the Hospital da Luz network, integrating a benchmark project in the delivery of high-quality healthcare. Here, you will find dedicated teams, modern technology and a patient-centred approach, in an environment that values teamwork, innovation and the continuous development of its professionals. We believe that caring starts with the first contact. To this end, we are looking to hire: Customer Service Technician (m/f) Your day-to-day will involve: Ensuring in-person, telephone and digital customer service; Making bookings, rescheduling and providing information; Ensuring the correct routing of customers within the unit; Carrying out administrative records associated with the activity; Contributing to a positive, close and efficient experience; Collaborating with multidisciplinary teams to ensure the quality of the service provided. What we are looking for in you: 12th year of schooling, minimum; Experience in customer service roles will be valued; Good communication skills and a strong customer focus; Team spirit and a taste for working collaboratively; Organisational skills and ability to manage priorities; Good IT skills from a user's perspective; Command of the English language, preferably; Availability for rotating shifts. What we have to offer you: Integration into one of the largest private healthcare provider groups in Portugal; Possibility of career progression and development; Training pathway in the area of specialisation. Want to join us? If you feel this challenge is for you and you meet the desired requirements, submit your application and come make a difference with us. We'll take care of the rest (including the first "welcome"). At Hospital da Luz, we believe that caring is a team effort. If you believe that humanised service makes a difference, come be part of a team dedicated to caring for those who seek us out. Change! At Luz you can shine!