Helpdesk Technician | Lisbon Cluster

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Lusíadas Saúde Group, with 25 years of history, is today one of the leading references in healthcare in Portugal. We have grown based on closeness, innovation, and a way of caring that values people — our professionals, our clients, and all the differences that make us unique. We value openness, compassion, loyalty, and integrity, understanding that this is what makes our team truly unique. We are a team of 8,000 professionals for whom "We Know How to Care" is a daily commitment. We are currently looking to recruit a Helpdesk Technician for the Lisbon Cluster, providing support to various Hospital Units of the Group. Desired Profile: Training in Computing, Information Technology, or equivalent (valued); Previous experience in Helpdesk or Technical Support roles; Knowledge of: Windows operating systems (and macOS – valued) Microsoft 365 (Outlook, Teams, OneDrive) Networks (basic knowledge of TCP/IP, DNS, DHCP, VPN) Active Directory / user management Ticketing tools (e.g., ServiceNow, GLPI, OSticket, Jira Service Management). Main Responsibilities: Receive, log, and track requests and incidents through the ticketing tool (Helpdesk); Provide first-line (L1) and, where applicable, second-line (L2) support to end users; Diagnose and resolve hardware, software, and operating system issues based on Microsoft technology; Perform installation, configuration, and maintenance of equipment (PCs, printers, and other peripherals); Support Windows and/or macOS environments, Microsoft 365, Teams, Outlook, and internal applications; Manage access, users, and permissions; Support users on-site and/or remotely; Collaborate on preventive maintenance tasks and small project activities. Benefits of Being Lusíadas: Birthday day; Health insurance for yourself; Continuous training and internal mobility – Lusíadas Academy | Knowledge Center; Your Baby Matters | Maternity kit; Support for back-to-school and Christmas; Lusíadas Vantages Club | Exclusive discounts; Insurance for the family and special conditions for household members; Support for children of employees with special needs – Lusíadas in Family. At Lusíadas Saúde Group we promote an inclusive and diverse environment, where we value differences and guarantee equal opportunities for all people, regardless of their identity, origin, or condition. If you share our values and want to join a leading healthcare project in Portugal, send your updated CV and join a team that knows how to care!