Customer Technical Support

This advert was translated automatically from Portuguese. Read the original.

Content We are a global reference in operational intelligence technology, offering advanced fleet management solutions and support for the safety of vehicles and their passengers. The experience of each of our Customers is the focus of our mission, which is why we are strengthening our Technical Support team. We are looking for someone who: Has experience with logs or remote diagnosis; Knowledge of software and hardware troubleshooting; Experience with ticketing tools; Enjoys investigating and resolving technical issues; Is available to work on-site at our headquarters in Estoril At Cartrack, your role consists of: Providing specialised 2nd line technical support Analysing, diagnosing and resolving incidents related to our products Escalating incidents requiring specialist intervention to the 3rd Line Technical Support team Recording occurrences and preparing technical reports whenever necessary What we offer: Professional Stability: permanent employment contract Growth, Training and Recognition: opportunity to join a leading company in the sector and in full expansion, which invests in training and career development, with a view to continuous development. Meaningful work and a team where you matter: a dynamic, collaborative and close-knit working environment, where your ideas and contribution make a difference. Health and Wellbeing: Access to a remote medical service (teleconsultations) If you are interested in the world of new Information Technologies and have experience in customer contact, send us your updated CV