ITS & Tolling Infrastructure Lead

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Mission Plan, coordinate and manage the technical teams and their preventive, corrective and evolutionary maintenance activities for the technological equipment and systems supporting Ascendi's business and operations, namely tolling systems, telematics and technological infrastructures, in order to ensure their operational capability, efficiency, availability and performance. Main Activities - Manage and coordinate the first-line teams in the preventive, corrective and evolutionary maintenance activities of the technological infrastructures and systems supporting Ascendi's business and operations, in order to ensure the operational capability, efficiency, availability and performance of Ascendi's technological-operational systems. - Support the first-line teams in carrying out diagnostics and fault resolution, minimising downtime and ensuring compliance with the defined SLAs. - Deliver technical training to the first-line teams. - Ensure the proper execution of on-site technical interventions, in accordance with procedures, service levels, safety standards and contractual requirements. - Organise and manage an on-call regime for the first-line teams and ensure availability to support interventions outside normal working hours, when necessary. - Manage and coordinate the installation, configuration and commissioning of new equipment and technological solutions. - Carry out root cause analysis of recurring incidents. - Prepare periodic reports on preventive and corrective maintenance activities. - Ensure efficient management of the spare parts stock. - Coordinate and supervise the third-line activities of service providers. - Coordinate the implementation of the area's activity plan and respective budget. - Coordinate the activities, teams and employees under their responsibility, monitoring performance indicators and ensuring the necessary support to achieve objectives and individual development, in order to contribute to the performance and development of the area. - Coordinate the activities and resources under their responsibility, monitoring any deviations and developing action plans, in order to contribute to achieving Ascendi's strategy and objectives. - Ensure compliance with legal requirements (national and/or international) and responsibilities arising from legislation, and safeguard compliance with the principles defined in the Integrated System policies, according to the standards subscribed by Ascendi.