IT Services Manager

This advert was translated automatically from Portuguese. Read the original.

Join Axians, where innovation grows based on trust and autonomy, and where every challenge is an opportunity to create technology with impact. IT Service Manager What we are looking for We are looking for a professional whose mission will be to oversee the delivery of IT services, as well as the management of human, financial and technological resources in order to ensure the effective and efficient provision of these services. What you will do on a day-to-day basis - Develop and implement strategic plans to provide IT services aligned with the organisation's objectives and needs; - Oversee the delivery of IT services, ensuring that agreed service levels are met and maintained. This may include the management of incidents, problems, changes and service requests; - Coordinate with external suppliers to ensure that the services provided comply with the standards and requirements established by the organisation; - Manage the human, financial and technological resources needed to provide IT services effectively and efficiently; - Identify opportunities for improvement in IT service delivery processes, procedures and systems and implement changes to increase service efficiency and quality; - Assess and mitigate risks related to information security and ensure compliance with applicable security standards and regulations; - Handle critical incidents and resolve problems quickly and effectively, minimising the impact on the business; - Lead and develop IT teams, providing the necessary guidance and support to ensure high performance and employee satisfaction. Your key competencies - Proven ability to deliver projects and services efficiently and within established deadlines; - Proactivity and commitment to driving initiatives and solving problems creatively; - PMP or Scrum Master certifications are valued. Your key qualifications - Attendance of higher education in areas related to Computing or Management, demonstrating a solid foundation of knowledge; - 3+ years of experience in project or IT services management, with a proven track record of success; - Proven experience in priority management and the ability to handle high-stress situations effectively; - Proven experience in priority management and the ability to handle high-stress situations effectively. What we offer - Benefits tailored to you With our flexible benefits system, you can personalise part of your compensation according to what you value most: health, technology, mobility, training, retirement, family or financial compensation. - Be part of the growth After 6 months, you can become a shareholder of the VINCI Group through the CASTOR programme and participate directly in the results you help build every day. - We care about your wellbeing We offer Health Insurance and Life Insurance to all our employees. We work in a hybrid working model, with flexibility to organise your day according to your needs, and you will be able to use an employee support programme should you need psychological, legal, financial or social advice. - You will be able to continue growing and developing professionally With our internal mobility programme, you will have the opportunity to explore new challenges within the VINCI Group. You can progress between different teams, projects and areas, developing new skills and building a career path that grows with you. Axians is the VINCI Energies brand dedicated to Information Technologies and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation and proximity to create real impact on organisations and society. Join Axians At Axians, we believe that talent does not have a single profile. We value diversity and promote an inclusive environment where all people have room to grow and contribute. If you have a disability or impairment, we want to ensure that you have the same opportunities throughout the entire recruitment and integration process. Whenever necessary, we provide reasonable accommodations so that you can participate on an equal footing. If you need any accommodation, please share it with us via the email [ [email removed] ]