Trainer - Commercial and After-Sales Automotive Area

This advert was translated automatically from Portuguese. Read the original.

Responsibilities - Design, prepare and deliver training actions in the areas of Sales, After-Sales (Customer Service) and Customer Experience; - Participate in training programmes promoted by the brands, ensuring the consolidation of knowledge within the teams; - Develop teaching materials, manuals, presentations and learning content; - Monitor the implementation of processes, methodologies and best practices in sales and customer relationship management; - Support Sales and After-Sales (Customer Service) teams in developing their behavioural and operational skills; - Evaluate the effectiveness of training actions and identify opportunities for continuous improvement; - Contribute to the development of a learning culture, service excellence and results orientation. Profile - Minimum of 5 years' experience in roles linked to the automotive sector, preferably in the areas of Sales, After-Sales, Customer Management or Training; - Knowledge of automotive retail operations and processes; - Experience in delivering face-to-face and online training; - Excellent communication, presentation and group facilitation skills; - CCP (Pedagogical Competence Certificate); - Good knowledge of English; - Strong interpersonal skills and the ability to positively influence different teams; - Availability to travel within Portugal and, occasionally, abroad; - Strong orientation towards continuous learning, innovation and skills development. - Knowledge of adult training methodologies and behavioural development; - Experience in using and training on business support systems for the automotive sector (CRM, Autoline); - Certifications in the areas of training, coaching, sales or customer experience; - Previous contact with automotive sales and after-sales dealerships; - Knowledge of field monitoring methodologies or process auditing. We Offer - Integration into a solid and credible Group, with several growth projects currently underway. - Training and the possibility of professional and personal development. - Real opportunity for career progression, in line with performance and demonstrated skills. - Good working conditions and social benefits (Health Insurance, Life Insurance and the possibility of access to a Pension Plan).