Customer Service Agent

This advert was translated automatically from Portuguese. Read the original.

REQUIREMENTS • Experience in customer service, particularly in banking or high-demand services • Good communication skills, critical thinking and a desire to learn • Active listening, good problem-solving skills and a sense of responsibility • Team spirit, empathy, attention to detail and a desire to progress DUTIES • Support clients with banking operations and financial products, ensuring clear and accurate information • Clarify queries and present solutions with empathy, proactivity and effectiveness • Ensure full follow-up for clients, escalating complex situations to the relevant departments • Represent Banco Invest with professionalism, approachability and a focus on service excellence Salary Range and Benefits • Base salary between €1,200 and €1,300 gross/month, according to demonstrated experience • Meal allowance paid on a meal card • Competitive productivity bonuses that reward individual performance • Stability and recognition in a solid institution, with a culture of merit and closeness • Continuous training and personal and professional development opportunities • Good working environment