Supervisor (Delivery Lead Officer)

Context & Challenge

GO XL is a new entity specializing in the delivery of heavy and bulky products for ADEO Group entities (the European leader in home improvement, including brands such as Leroy Merlin, Bricoman, Weldom, and many others). Our purpose is to make last-mile delivery simple, reliable, and efficient, serving as a powerful customer acquisition tool for our partner brands while contributing to the Group's mission: working for a positive home environment and creating a global platform for the home.

Job Overview:

In this context, we are looking for a Regional Supervisor for our Last-Mile Transport entity specializing in heavy and bulky products.

Reporting

directly to the Operations Manager, the Regional Supervisor plays a central role in managing dispatch team and supporting carriers to achieve the expected performance levels.

Your Mission:

Quality of Service & Carriers / Customer Relations

• Lead, coach, and support carriers to ensure peak delivery performance and quality of service. - Animate and train new drivers on specific loading and delivery processes. - Monitor the application of operational processes and transport regulations. - Maintain a good coordination with carriers to guarantee a good coverage of needs. - Oversee the quality of transport services within the assigned region and identify areas for improvement. - Act as the primary contact for clients and the end customer ("habitant") escalations.

Regional processes supervision

• Animate regional dispatch team for the delivery zones. - Guarantee the respect of operational dispatch rules and processes. - Monitor the profitability and margins of transport operations. - Anticipate and solve problems linked to routing management.

Capacity Planning & Financial Oversight

• Secure carrier availability across short, medium, and long-term horizons; anticipate activity spikes and adjust capacity accordingly. - Plan carriers capacity on the coming days, weeks, months to come. - Review previous-day deliveries for completeness and pricing accuracy; validate the closing of tours to ensure correct invoicing for clients and carriers. - Monitor invoicing disputes and ensure rapid resolution.

Sourcing Support

• Assist procurement teams in identifying and vetting local carriers. - Participate in vendor qualification audits and local price negotiations. Reporting - Provide regular reports on field activities and regional performance, highlighting achievements and identifying strategic areas for development.

Your Profile:

• Proven experience in a supervisory role, ideally within the logistics or transport industry. - Excellent interpersonal skills and a strong ability to manage various relationships (carriers, stores, managers). - Ability to lead, coach, and support partners to meet and exceed performance targets. - Strong analytical mindset with the ability to optimize logistical operations. - Proactive attitude, initiative-driven, and the ability to work effectively with high levels of autonomy. - Good usage of tools: transport management systems (TMS) and reporting tools. - A valid Driver's License (Category B) is mandatory, as this role requires frequent travel within the region. - Managerial experience

Job Conditions:

• Monday to Saturday (flexible hours based on operational needs) - Regular travel within a zone covering approximately 10 stores - Permanent contract - Compensation: based on profile and experience, with bonuses - Meal allowance - On-site cafeteria and gym - Career development opportunities within the group.