Sales Support Specialist Silvus

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Mission: Silvus is seeking a highly organized and detail-oriented International Sales Support Specialist to support our Global Sales division. In this role, you will be the guardian of our CRM data, ensuring complete accuracy, consistency, and integrity across all international accounts. You will act as the crucial bridge between our international sales representatives and the forecasting team, guaranteeing that the data used for global business reporting and revenue predictions is reliable, up-to-date, and actionable. This position will be part of the International Customer Lifecycle team, working in a multi-cultural environment and supporting sales teams across EMEA, APAC and LATAM.

This position is eligible for 100% remote work depending on location.

Job Description

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

Key Responsibilities:

CRM Data Management & Integrity

• Monitor daily CRM inputs from the International Sales team to ensure all account, contact, and opportunity data is accurate and complete.
• Conduct regular audits of the CRM database to identify and resolve duplicate entries, missing information, and formatting errors.
• Enforce data entry standards and provide ongoing training or support to international sales representatives to improve data quality at the source.
• Execute bulk data updates, imports, and exports while maintaining strict data hygiene.

Forecasting & Reporting Support

• Partner directly with the Forecasting team to ensure they have the precise, real-time data required for accurate revenue and pipeline modeling.
• Generate weekly and monthly sales reports, dashboards, and performance metrics for international territories.
• Investigate and reconcile any discrepancies between sales activities and forecasting reports.

Sales Support & Process Improvement

• Serve as the primary point of contact for the International Sales team regarding CRM troubleshooting and data-related inquiries.
• Identify bottlenecks or inefficiencies in current data collection processes and propose actionable improvements.
• Assist in aligning international sales processes with global company standards to ensure uniform reporting.

Basic Requirements

Candidate Profile:

Experience & Education

• Bachelor’s degree in Business Administration, Data Analytics, Information Systems, or a related field.
• 1–3 years of experience in Sales Operations, CRM Administration, Data Analysis, or a similar data-centric role.
• Previous experience working with or supporting a B2B sales team (international experience is a strong plus).

Technical Skills

• CRM Proficiency: Hands-on experience with major CRM platforms (preferably Salesforce and Zoho).
• Data Analysis: Advanced proficiency in Microsoft Excel or Google Sheets (Pivot tables, VLOOKUPs, data visualization).
• Reporting Tools: Familiarity with BI tools (e.g., Tableau, PowerBI) is highly preferred but not mandatory.

Soft Skills & Attributes

• Meticulous Attention to Detail: A natural ability to spot inconsistencies and a passion for keeping information organized and accurate.
• Communication Skills: Strong written and verbal communication abilities to effectively collaborate with both technical (forecasting) and non-technical (sales) teams across different time zones and cultures.
• Problem-Solving: Proactive approach to identifying data issues and implementing long-term solutions rather than just quick fixes.
• Languages: Fluent in English; proficiency in additional languages is highly advantageous for supporting international regions.

All employment is contingent upon the successful clearance of a background check.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.