Knowledge Services - Application Engineer

Knowledge Services Team Role

You'll join the Knowledge Services team and focus on developing and supporting applications that automate documentation pipelines. This includes transforming XML-based content into multiple output formats, auto-generating documentation from R&D data sources and improving the systems that publish our customer documentation.

This is a hands-on engineering role combining backend development, automation, and collaboration with documentation and R&D teams. Your work will make it easier for customers to understand and use complex technology through accurate, timely, and scalable documentation.

Responsibilities

• Developing automation that converts XML-based documentation into multiple output formats
• Building systems that auto-generate documentation from R&D data sources (YANG models, JSON, APIs)
• Creating and supporting applications that manage document conversion, validation, and publishing
• Developing backend services and REST APIs that support documentation workflows
• Collaborating with engineers, technical writers, and product teams to improve documentation tooling
• Diagnosing and resolving issues across documentation generation and publishing pipelines
• Supporting Linux environments and CI/CD processes related to documentation automation.

You'll Succeed in This Role If You

• Enjoy solving problems and improving developer and documentation workflows
• Can work independently while collaborating with cross-functional teams
• Communicate clearly with both technical and non-technical stakeholders
• Pay close attention to detail and take pride in delivering high-quality solutions.

Required Skills and Experience

• Strong experience with Python and the Django framework
• Hands-on experience with XML processing and transformation
• Knowledge of HTML and PDF generation technologies
• Experience working with YANG and JSON data
• Comfort working in Linux environments
• Experience using Git for source control
• Backend development experience with PostgreSQL
• Front-end development skills using JavaScript, React, HTML, CSS, and Bootstrap
• Experience designing and integrating REST APIs.

Nice to Have

• Knowledge of IP or Optical networking technologies
• Experience with technical documentation systems or publishing pipelines
• Familiarity with structured content and automation-based documentation approaches.