Head of Operations (Lounges)

What you'll be doing

Leading end-to-end operational readiness and launch of new airport lounges globally, coordinating with airport partners, operators, construction, design, and internal teams Owning day-to-day operational performance across the lounge network, ensuring consistently high standards of service quality, customer satisfaction, and operational efficiency Maximising lounge profitability by driving revenue growth, optimising capacity utilisation, developing ancillary revenue opportunities, and managing operating costs Selecting, onboarding, and managing third-party lounge operators, establishing strict SLAs, performance targets, and governance mechanisms Defining and continuously improving premium hospitality standards across F&B, staffing, facilities, and customer experience Building scalable operating models, processes, reporting, and governance to support rapid expansion across multiple countries Ensuring compliance with relevant airport, safety, security, and local regulatory requirements Hiring, developing, and leading a high-performing operations team to support the growth of our global lounge network

What you'll need

Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience Commercial and financial acumen, paired with experience managing P&Ls, improving profitability, optimising capacity utilisation, and driving revenue growth An in-depth understanding of airport lounge operating models, including third-party operators, SLAs, airport requirements, hospitality standards, and F&B operations A track record of building operational processes, infrastructure, and teams from scratch and scaling them across multiple locations Solid stakeholder management skills, with experience working with airport authorities, operators, suppliers, and cross-functional teams Excellent analytical and problem-solving skills, and the ability to use data to drive operational improvements and ROI-based prioritisation An entrepreneurial mindset, capable of operating independently, and a willingness to be hands-on in a fast-paced, high-growth environment Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Requirements

• Experiência extensa em operações de salas VIP aeroportuárias, incluindo abertura e operação de salas, idealmente em múltiplos países
• Experiência na gestão de operações multi-site de salas VIP aeroportuárias ou hospitalidade premium, com responsabilidade direta por desempenho operacional e experiência do cliente
• Competência comercial e financeira, com experiência em gestão de P&L, melhoria de rentabilidade, optimização de capacidade e crescimento de receitas
• Conhecimento aprofundado dos modelos operacionais de salas VIP aeroportuárias, incluindo operadores terceiros, SLAs, requisitos aeroportuários, padrões de hospitalidade e operações de restauração
• Registo comprovado na construção de processos, infraestruturas e equipas do zero e na sua escala para múltiplas localizações
• Sólidas competências de gestão de stakeholders, com experiência junto de autoridades aeroportuárias, operadores, fornecedores e equipas transversais
• Excelentes competências analíticas e de resolução de problemas, com capacidade de usar dados para melhorias operacionais e priorização baseada em ROI
• Mentalidade empreendedora, capacidade de trabalhar de forma independente e disponibilidade para ser hands-on num ambiente acelerado e de alto crescimento