Troubleshooting / QSS

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Long Description Forvia Interiors is looking for a Troubleshooting / QSS position to be based in Santa Maria da Feira, Portugal. Main Mission The role of the risk mitigation and troubleshooting team is to manage supply chain in risk/crisis and to manage the requirements of urgent transport flows: ▪ Set up a coverage report retrieve for all impacted suppliers/plants ▪ Arbitrate priorities of plants' needs ▪ Ensure the correct documentation is available for suppliers/plants (inbound deliveries, manifests) ▪ Ensure that urgent shipments are triggered, selected, and delivered on time ▪ Troubleshoot any issue that may arise during the delivery process ▪ Communicate additional costs due to disturbances to the Service quality and performance team Deliverables, Performance Indicators ▪ Alerts: # of red and yellow alerts ▪ Stoppage OEM ( PF4) Specific activities Execution ▪ Daily monitoring of suppliers in crisis through meetings/action plan and arbitration (priority list record daily) ▪ Coordinate and require urgent procurement/shipments, together with premium team, and reporting if need it the tracking shipments ▪ Initiate premium freight ▪ Communicate with Plants, Suppliers and Traffic schedulers team, carriers to ensure arrival of items on-time ▪ Maintain accurate FCS datas based on suppliers deliveries ▪ Ensure that backlogs / firm and fcst figures are executed as in standard conditions (Bi or Weekly EDI to be send ) ▪ Collaborate with other team members to identify areas for process improvement and develop strategies to optimize delivery operations ▪ When necessary, active participation in escalation meetings with OEMs, providing all the data's need it. ▪ Working close with suppliers in case of arbitration needs, even if necessary to be in suppliers' facilities. ▪ Execute meeting minutes to involve members and plants ensuring that information is transparent to all organization ▪ Ensure the good communication with Purchasing and Sales having the initiative to deploy WS and escalations ▪ Ensure that timelines / traceability of the problems is delivery when request by plants / purchasing / sales ▪ Maintenance of LADS, even if update in mass ▪ Supporting Network Design design, Key Users, Masterdata for Improvements link with routines P&T - Information leadtime, ISO, pick ups, ASN, … ▪ Ensure that all the recharge evidences are share with QSS team to better mitigate the QP reports Team Management, Training & Communication • Meet the code of conduct of the Company and promote it within her/his team. Behave as a "role model", according to the "Being Faurecia" spirit • Provide support (technical/managerial) to her/his team and escalade issues to his Manager, when required • Cascade all important information to her/his team, provide reporting to her/his manager • Select, manage & develop her/his direct reports • Manage the skills of her/his team, define the training plans in relation with HR and Plant PC&L. • Conduct the annual assessments of her/his team members • Be an active member of the Supply Chain network (pro-active communication on Faur'us, …) Qualifications Qualifications The ideal candidate will have/be: ▪ Bachelor's degree in industrial, transport, or supply-chain management ▪ Experience in transport operations or material planning ▪ SAP and TMS tools knowledge ▪ Multi-functional & Multi-cultural communication with the ability to communicate effectively with customers, carriers, and team members ▪ Minimum bi-lingual (English + one other languages) ▪ Customer orientation / Team spirit / Autonomy / Decision-maker / Resiliency / Openness to new ideas ▪ Organizational skills, with the ability to manage multiple tasks and priorities simultaneously ▪ Strong attention to detail and the ability to identify and resolve problems quickly ▪ Ability to work under time pressure and to work flexible hours as needed to ensure timely delivery of urgent shipments