Technical Support Engineer

This advert was translated automatically from Portuguese. Read the original.

Are you fascinated by Telematics and Aftersales Features and like to get in contact with a lot of different counterparts? Do you have a passion for state-of-the-art vehicles and want to help shape the driving experience of tomorrow? Would you like to support these areas as a Technical Support Engineer and ensure the readiness of new features in upcoming vehicle generations? Then we'd love to hear from you! Responsibilities - Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings. - Assist with tracking key performance indicators (KPIs) and maintaining accurate system and process documentation. - Help maintain production environments, including user access management and basic system configuration tasks. - Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution. - Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution. Requirements - Completed technical degree/education or a comparable qualification with relevant experience. - English fluently. - Experience working with ticketing systems such as Jira, Confluence, or similar tools. - Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus. - Communication and coordination skills. - Curious to learn and understand dynamic software features. Benefits - We support your health with attractive offers like gym subsidy, health workshops, sport events,… - We support you in the public transportation, e.g Deutschlandticket, Mobility Voucher. - We support, offer and cover the cost of language courses from level A1 to C1. - We support you to help you grow individually by a variety of training programs - Enjoy daily supportive lunch provisions.