Reservations Technician - Albufeira

This advert was translated automatically from Portuguese. Read the original.

Job Description Responsible for reservations requested by customers, making them aware of all the Hotel's offers/services. Main Responsibilities • Determine the appropriate room type/services for the customer's needs; • Know how to listen to the customer; • Know how to communicate assertively with the customer, always with a smile, a positive and dynamic attitude; • Check reservations daily: profiles, segmentation, packages, stay dates, prices, invoicing instructions and special requests; • Monitor hotel availability in the PMS; • Monitor rates on the website and OTAs; • Ensure the entry of nationalities and countries of residence in in-house and future reservations; • Organise, manage and process all change and cancellation requests received; • Check availability according to occupancy; • Ensure maximum Customer satisfaction; • Enter and confirm data and reservations in the system; • Use reservations procedures and SOPs on a daily basis; • Convert telephone calls and email information requests into reservations; • Maximise revenue, knowing how to use Revenue tools; • Promote upselling; • Have a good knowledge of the various DHM group units to promote Cross-selling; • Help solve problems and manage complaints; • Share information about the region's tourist attractions as well as promote Hotel experiences. Experience we are looking for • High sense of responsibility and rigour - Commitment; • Be a Salesperson; • Be organised, precise, methodical and pay attention to detail; • Strong time management and meeting deadlines skills; • Know how to work under pressure and respond to immediate and urgent situations with assertiveness; • Strong analytical skills; • Good communication skills; • Customer orientation; • Dynamic and positive attitude; • Have a good knowledge of the DHM DNA; • Know the various units of the DHM group; • Respect for the group's philosophy and vision. • Know the Reservations SOPs daily; • Enjoy teamwork and mutual help; • Availability and flexibility of working hours. • 12th year completed and professional training in the Hospitality area. • ≤ 2 years of professional experience in a similar role. • Fluency in the native language and in English, another language will be valued. • IT Skills: Office from a user's perspective; HOST or similar