1st Line Support

This advert was translated automatically from Portuguese. Read the original.

Who are we? At Nimber, we believe that every interaction counts. We are a team that values excellence in service, empathy and the ability to solve challenges effectively. We are looking for people who know how to listen, understand and act with professionalism, autonomy and team spirit. What are we looking for? We are looking for a professional with experience in customer support roles in the banking sector, with solid knowledge of payment systems and the financial ecosystem. The ideal profile is communicative, responsible and problem-solving oriented, ensuring a high-quality service and a positive customer experience. Responsibilities - Provide first-line support to national and international e-commerce and central banks; - Handle calls, emails and tickets, ensuring correct logging and follow-up of each request; - Diagnose and resolve low and medium complexity functional incidents, escalating the remainder in accordance with defined procedures; - Ensure courteous, efficient service within established service levels (SLA); - Collaborate with technical and business teams to ensure correct routing and resolution of cases; - Update the internal knowledge base with solutions and best practices; - Identify recurring patterns and report opportunities for improvement in support processes. Requirements - Availability for 24x7 shifts; - Professional experience in customer support or call centre roles in the banking sector; - Knowledge of payment systems and the banking ecosystem; - Good knowledge of the English language (spoken and written); - Good oral and written communication skills; - Strong sense of organisation, autonomy and dynamism; - Initiative, proactivity and customer orientation; - Proven ability to identify and resolve problems. Why Nimber? At Nimber, we value rigour, dedication and commitment. Each person is recognised for their contribution and the way they turn challenges into solutions. If you are looking for an environment that invests in quality and professional growth, Nimber is your next step. Send us your application and become part of Nimber.