Specialist GBS Acct & Sales Ops (French Speaker)

This advert was translated automatically from Portuguese. Read the original.

Purpose & Overall Relevance for the Organization Account Operations is responsible for supporting the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. Key Responsibilities - Provide Account operations support to all assigned customers in specific market. Provide Account operations support to all assigned customers in specific market. - Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales. Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales. - Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: - Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc. Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc. Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. - Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided. Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided. - Track carrier deliveries and parcel deliveries Track carrier deliveries and parcel deliveries - Work in close cooperation with colleagues from other groups within Accounts & Sales Operations Work in close cooperation with colleagues from other groups within Accounts & Sales Operations - Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations. Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations. - Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Key Relationships - Customers Customers - Sales Management Team Sales Management Team - Logistics Logistics - Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound) Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound) - Credit & Collections Credit & Collections - Market Finance Market Finance - External providers External providers Knowledge, Skills, and Abilities - Strong Customer Service focus and excellent communication skills. Strong Customer Service focus and excellent communication skills. - Working knowledge of MS Office, SAP/CRM and Business Objects. Working knowledge of MS Office, SAP/CRM and Business Objects. - Advanced English and French knowledge (written and spoken). Advanced English and French knowledge (written and spoken). - Understanding of costs and of sales generation. Understanding of costs and of sales generation. - Process-oriented mindset and in-depth understanding of complex correlations. Process-oriented mindset and in-depth understanding of complex correlations. - Proactive, Autonomous, and independent working style. Proactive, Autonomous, and independent working style. - A high level of problem-solving ability. A high level of problem-solving ability. - Ability to contribute to a team environment where performance is measured. Ability to contribute to a team environment where performance is measured. - Experience in working under pressure to meet deadlines and conflicting priorities. Experience in working under pressure to meet deadlines and conflicting priorities. Requisite Education and Experience/Minimum Qualifications - Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus. Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus. - 2+ years’ experience in providing customer support in the field of customer service, sales or logistics. 2+ years’ experience in providing customer support in the field of customer service, sales or logistics.