Service Manager

This advert was translated automatically from Portuguese. Read the original.

Hello! Do you believe you found this opportunity by chance? We at Nimber don't believe in chance. Did it catch your attention? Great. Keep reading... We are Nimber, and we're not just filling vacancies; we're building a team ready to transform things. If you're prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people. But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to our clients' projects. Position: Service Manager Responsibilities Act as the owner of the service you are allocated to, with the following responsibilities and tasks: - Analyse the service's performance history and external sources of information on trends and new solutions, propose evolutions to the service and clients, in order to reduce the fraud rate and create more value for your services; - Monitor the service alongside the teams, aggregating all relevant historical information, supporting client follow-up meetings with the necessary information and ensuring the evolutions and optimisations of your services; - Ensure client satisfaction levels, analysing complaints, preparing responses for clients, and preventing future complaints through concrete actions; - Service documentation; - Coordination with the different client, data, operations and product areas of SIBS to ensure alignment of the fraud monitoring service, both in current services and in development/new services; - Define the necessary service reporting, ensure update needs and monitor the service's kpi daily. Requirements - Experience modelling and manipulating data with tools such as Excel, SQL, PowerBI and Python; - Experience in product management or service management; - Good Communication and Customer Orientation skills; - Transcription of business needs into technical requirements; - Planning, organisation and management of priorities; - Proactivity and initiative; - Curiosity and problem-solving mindset; - Strategic thinking and orientation towards value creation; - Strong analytical ability and data interpretation; - Collaborative spirit and ability to work in multidisciplinary teams; - Adaptability in dynamic and multifunctional contexts; - Command of the English language. Ready to join us and succeed? If you're tired of feeling like just another number, send us your application and become a Nimber.