Receptionist - Vilamoura

This advert was translated automatically from Portuguese. Read the original.

Job Description Ensure the welcome and service of customers whose arrival, departure or booking takes place at late hours, offering a service of superior quality. Main Responsibilities • Manage cash movements and invoice settlement, as well as the closing of the day's operations; • Control and ensure the delivery of the respective amounts to accounting; • Prepare and send every night the various necessary Reports and the day's sales statistics for the unit to the hotel Management, to the various Head Office Departments and to the Administration; • Handle customer requests and any complaints; • Ensure the tidying and cleaning of the front desk; • Know how to sell and enter bookings into the PMS; • Provide information about tourist attractions in the region as well as promote Hotel experiences. • Control revenue on the POS at the various points of sale in the hotel; • Check the following day's bookings: profiles, segmentation, packages, stay dates, prices, billing instructions and special requests; • Control hotel availability in the PMS; • Control rates on the site and OTAs as well as hotel descriptions/details on the various channels; • Control the competition; • Control the entry of nationalities and countries of residence in in-house and future bookings; • Control the correct entry of emails and the respective GDPR Consent in in-house customer profiles; • Control payments for flexible and non-refundable bookings; • Respond to pending and new emails; • Ensure the correct handover of service and necessary documents for the Morning Shift of Reception, Reservations and other hotel departments; • Send the AFTER CHECK-OUT form to customers who checked out the previous day; • Carry out new tasks that may be requested by Management; • Must support other departments whenever necessary. Experience we are looking for • High sense of responsibility and rigour; • Enjoy selling; • Be organised, precise, methodical and pay attention to detail; • Be proactive, dynamic; • High ability to anticipate problems; • Strong time management and meeting deadlines skills; • Strong analytical skills; • Good communication and interpersonal skills with customers, colleagues and Management; • Good presentation; • Dynamic and positive attitude; • Enjoy teamwork and mutual support; • Know the DHM DNA well; • Know the various DHM group units; • Know and apply Reception and Reservations SOPs; • Respect for the group's philosophy and vision. • Availability and flexibility of working hours; • Completed 12th year and vocational training in the Hospitality area. • ≤ 2 years of professional experience in a similar role. • Fluency in the native language and in English, another language will be valued. • Knowledge of Excel and Reporting; • IT Knowledge: Office from a user's perspective; HOST or similar.