Receptionist - The Patio Suite Hotel

This advert was translated automatically from Portuguese. Read the original.

Job Description Ensure the welcome and service of customers whose arrival, departure or reservation is processed at late hours, offering a service of superior quality. Main Responsibilities • Manage cash movements and invoice settlement, as well as the closing of the day's operations; • Control and ensure the delivery of the respective amounts to accounting; • Prepare and send every night the different necessary Reports and the day's sales statistical data of the unit to the hotel Management, to the various Head Office Departments and to the Administration; • Handle customer requests and any complaints; • Ensure the tidying and cleaning of the front desk; • Know how to sell and enter reservations into the PMS; • Provide information about the region's tourist attractions as well as promote Hotel experiences. • Control revenue at the POSs at the different points of sale of the hotel; • Verify the next day's reservations: profiles, segmentation, packages, stay dates, prices, billing instructions and special requests; • Control hotel availability in the PMS; • Control rates on the site and OTAs as well as hotel descriptions/details on the different channels; • Control the competition; • Control the entry of nationalities and countries of residence in in-house and future reservations; • Control the correct entry of emails and the respective GDPR Consent in in-house customers' profiles; • Control payments for flexible and non-refundable reservations; • Respond to pending and new emails; • Ensure the correct handover of service and necessary documents for the Morning Shift of Reception, Reservations and other hotel departments; • Send the AFTER CHECK-OUT form to customers who checked out the previous day; • Ensure new tasks that may be requested by Management; • Must support other departments whenever necessary. Experience we are looking for • High sense of responsibility and rigour; • Have a liking for sales; • Be organised, precise, methodical and pay attention to detail; • Be proactive, dynamic; • High ability to anticipate problems; • Strong time management and deadline compliance ability; • Strong analytical ability; • Good communication and interpersonal relationship skills with customers, colleagues and Management; • Good presentation; • Dynamic and positive attitude; • Enjoy teamwork and mutual support; • Know the DHM DNA well; • Know the various DHM group units; • Know and apply Reception and Reservations SOPs; • Respect for the group's philosophy and vision. • Availability and Flexibility of Schedules; • Completed 12th year and vocational training in the Hospitality area. • ≤ 2 years of professional experience in a similar role. • Fluency in the native language and in English, another language will be valued. • Knowledge of Excel and Reporting; • IT Knowledge: Office from the user's perspective; HOST or other similar.