Receptionist - Monte Real Hotel, Termas & Spa

This advert was translated automatically from Portuguese. Read the original.

Job Description To ensure the welcome and service of guests, offering a superior quality service throughout their stay at the Hotel Unit, while keeping in mind the promotion of the Hotel's other services. Main Responsibilities • Ensure the overall welcome and service of guests, carrying out check-in and check-out • Carry out the accommodation booking service and follow up on requests; • Prepare and handle correspondence, its dispatch and filing; • Handle guest requests and any complaints; • Manage bookings and cancellations through the hotel's platforms. • Verify the movement of guest arrivals and departures at the Hotel and communicate with the other sections to ensure the various services to be provided; • Ensure the tidying and cleaning of the front desk; • Manage the hotel's goods suppliers or external services such as laundry or taxis. • Record charges or expenses to guest accounts; • Promote and publicise the various services provided by the Hotel; • Work closely with the whole team, namely with the Reception Manager and Reservations Manager; • Report to superiors any irregularity found in your service or occurring with any guest; • Carry out other activities or tasks, not specified above, whenever considered necessary by your line manager; • Support other departments whenever necessary. Experience we are looking for • A strong sense of responsibility and rigour; • A high ability to anticipate problems; • Strong time management and meeting deadlines skills; • Strong analytical and organisational skills; • Good communication and interpersonal skills; • Good personal presentation; • A dynamic attitude; • Enjoyment of teamwork; • Respect for the group's philosophy and vision. • Availability and flexibility regarding working hours.