Golf Receptionist - Quinta do Vale

This advert was translated automatically from Portuguese. Read the original.

Job Description Ensure the welcome and service of the client. Main Responsibilities • Manage cash movements and invoice settlement, as well as the day's closing operations; • Control and ensure the delivery of the respective amounts to accounting; • Prepare and send every night the various necessary Reports and the day's sales statistical data of the unit to Management, to the various Head Office Directorates and to the Board; • Handle customer requests and any complaints; • Ensure the tidying and cleaning of the front desk; • Know how to sell and make bookings; • Provide information about the region's tourist attractions; • Check the following day's bookings: profiles, segmentation, packages, prices, invoicing instructions and special requests; • Control the entry of nationalities and countries of residence in in-house and future bookings; • Control the correct entry of emails; • Control booking payments; • Respond to pending and new emails; • Ensure the correct handover of service and necessary documents for the Reception Morning Shift, Bookings and other departments; • Carry out any new tasks that may be requested by Management; • Must support other departments whenever necessary. Experience we are looking for • High sense of responsibility and rigour; • Enjoy selling; • Be organised, precise, methodical and pay attention to detail; • Be proactive, dynamic; • High ability to anticipate problems; • Strong time management and meeting deadlines; • Strong analytical skills; • Good communication and interpersonal skills with clients, colleagues and Management; • Good presentation; • Dynamic and positive attitude; • Enjoy teamwork and mutual support; • Know DHM's DNA well; • Know the various DHM group units; • Know and apply Reception and Bookings SOPs; • Respect for the group's philosophy and vision. • Availability and flexibility of working hours; • Completed 12th year of schooling and vocational training in the Hospitality area. • ≤ 2 years of professional experience in a similar role. • Fluency in the native language and in English, another language will be valued. • Knowledge of Excel and Reporting; • IT Knowledge: Office from the user's perspective;