1st Receptionist - Crowne Plaza Caparica Lisbon

This advert was translated automatically from Portuguese. Read the original.

Job Description Ensure the welcome and service of guests, offering a superior quality service throughout their stay at the Hotel Unit, while keeping in mind the promotion of the hotel's other services. 1st Receptionists (3-5 years exp.) / 2nd Receptionists (1-2 years exp.) Main Responsibilities • Ensure the welcome and service of guests in its entirety, carrying out check-in and check-out • Carry out the accommodation reservations service and follow up on requests accordingly; • Prepare and handle correspondence, its dispatch and filing; • Attend to guest requests and any complaints; • Management of reservations and cancellations through the hotel's platforms. • Verify the movement of guest arrivals and departures at the Hotel and communicate to the remaining sections in order to ensure the various services to be provided; • Ensure the tidying and cleaning of the front desk; • Management of the hotel's goods suppliers or external services such as laundry or taxis. • Post charges or expenses to guest accounts; • Promote and publicise the various services provided by the Hotel; • Work in close relation with the whole team, namely with the Front Office Manager and Reservations Manager; • Report to superiors any anomaly identified in your service or occurring with any guest; • Carry out other activities or tasks, not specified above, whenever considered necessary by your line manager; • Support other departments whenever necessary. Experience we are looking for • High sense of responsibility and rigour; • High ability to anticipate problems; • Strong time management and meeting deadlines skills; • Strong analytical and organisational skills; • Good communication and interpersonal skills; • Good personal presentation; • Dynamic attitude; • Enjoyment of teamwork; • Respect for the group's philosophy and vision. • Availability and flexibility regarding working hours.