Receptionist AniCura Santa Marinha Veterinary Hospital

This advert was translated automatically from Portuguese. Read the original.

Job Opportunity: Receptionist AniCura Santa Marinha Veterinary Hospital AniCura, part of the MARS Veterinary Health group with a worldwide presence, is one of Europe's leading providers of high-quality veterinary care for companion animals. It offers a wide range of high-quality medical services covering preventive and basic healthcare, advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics, rehabilitation, physiotherapy and dietary advice, and provides food and care products for companion animals. AniCura is present in 350 hospitals and clinics across Europe and has more than 11,000 employees who provide the best veterinary care daily to more than 3 million companion animals. As a Receptionist you will be responsible for: - In-person and telephone customer service In-person and telephone customer service - Management and handling of incoming emails Management and handling of incoming emails - Management of the vets' schedules (bookings, rescheduling and cancellations) Management of the vets' schedules (bookings, rescheduling and cancellations) - Collection of client debts Collection of client debts - Confirmation of appointments Confirmation of appointments - Sale of products at the counter Sale of products at the counter - Patient triage in case of emergency Patient triage in case of emergency - Sending reports to clients Sending reports to clients - Sending test results and analyses to clients Sending test results and analyses to clients - Other administrative tasks Other administrative tasks What are we looking for? - 2 years of experience in customer service or an aptitude for it. 2 years of experience in customer service or an aptitude for it. - Availability to work rotating shifts Availability to work rotating shifts - Customer and patient focus and a liking for teamwork. Customer and patient focus and a liking for teamwork. - Good planning, organisational and attention-to-detail skills Good planning, organisational and attention-to-detail skills - Dynamic, proactive person with the ability to cope with stress Dynamic, proactive person with the ability to cope with stress - Interest in learning and continuous training. Interest in learning and continuous training. - Residency in the area or mobility to travel easily to the hospital Residency in the area or mobility to travel easily to the hospital - Knowledge of English (valued) Knowledge of English (valued) What do we offer? - Integration into a multidisciplinary team and contact with the best professionals in the veterinary market Integration into a multidisciplinary team and contact with the best professionals in the veterinary market - Associate Assistance Programme, which aims to help our associates revitalise their emotional, physical and mental wellbeing. It is focused on helping to balance work and personal life Associate Assistance Programme, which aims to help our associates revitalise their emotional, physical and mental wellbeing. It is focused on helping to balance work and personal life - Access to the Mars Center for Veterinary Excellence. Our virtual field that provides access to resources and on-demand continuing education for all associates. In addition to courses, the tool gives the possibility to connect with experienced professionals around the world to promote collaboration and learning. Access to the Mars Center for Veterinary Excellence. Our virtual field that provides access to resources and on-demand continuing education for all associates. In addition to courses, the tool gives the possibility to connect with experienced professionals around the world to promote collaboration and learning. - Life insurance Life insurance - Health insurance Health insurance - Monthly salary in accordance with experience and meal allowance Monthly salary in accordance with experience and meal allowance