Organizational Transformation Consultant | Lisbon

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We are a future-oriented company, committed to excellence and customer satisfaction. We offer state-of-the-art fixed and mobile solutions, television, internet, voice and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and screens. We believe in the power of technology to combat the environmental and social challenges we face. We are part of something bigger than ourselves and our ambition is to leave a positive mark on everything we do. At NOS, everything starts with people. The way we care for our teams, our spaces and our fleet has a direct impact on the experience of those who choose us every day. If you are motivated by connecting people, operations and technology, working on cross-functional projects and transforming the way we manage HR, facilities and fleet, this could be your opportunity. In order to continue elevating the internal experience and operational efficiency, we are reinforcing our People Operations team with an Organizational Transformation Consultant. What we expect from you - Actively participate in cross-functional and transformational projects in the areas of HR, facilities and fleet, focused on improving the internal and external customer experience, and increasing operational efficiency; - Support the identification and implementation of technological and artificial intelligence solutions that improve the way we manage people, spaces and fleet (for example, process automation, decision support, experience improvement); - Apply analytical and value capture skills in the design, development and implementation of continuous improvement initiatives; - Ensure constant focus on the internal customer (people and business areas) and external customer, bringing their voice into decisions; - Work with Agile methodologies and more traditional project management models, choosing the best approach for each challenge; - Mobilise multidisciplinary teams (HR, operations, IT, finance, external partners, etc.) to ensure organisational alignment and delivery of results; - Track the lifecycle of initiatives, identifying improvement opportunities and maximising the impact generated; - Structure, present and communicate results to different internal stakeholders, supporting decision-making with data and clear insights. Who we are looking for - Higher education in Management, Marketing, Engineering or a similar field; - 2 to 4 years of experience in hybrid functional and technological projects, ideally in highly complex contexts (consulting, large companies or cross-functional projects); - Experience or strong interest in organisation and processes (for example, organisational design, governance models, continuous improvement); - Strong ability to manage and mobilise people, even without hierarchical authority; - High capacity for self-learning and focus on personal and professional development; - Strong analytical focus, with the ability to structure problems into logical blocks and raise/test hypotheses; - High level of dynamism, initiative and willingness to challenge the status quo, combined with strong resilience; - Good communication skills, translating complex concepts and analyses into simple, actionable language; - Ease of interpersonal relationship-building and building good working relationships with multidisciplinary teams; - Strong customer orientation and business sense, always linking solutions to the real impact on operations and people's experience. What we have to offer - We promote self-learning and continuous learning through internal initiatives that allow our employees to come into contact with the latest news and trends in a wide variety of areas; - We regularly implement various initiatives to promote wellbeing, emotional stability, social bonds and work-life balance; - We offer all our employees a benefits package, as well as discounts on the purchase of NOS products and services; - We have a wide range of partnerships with discounts and exclusive conditions for our employees.