Observability & Automation Technical Manager

This advert was translated automatically from Portuguese. Read the original.

About Logicalis Logicalis is a Global IT Solutions & Digital Services Provider that accelerates the digital transformation of its clients worldwide, through an international network equipped with centres of excellence, sector-leading teams and strategic partnerships (which include Cisco, Microsoft, Dell Technologies, Palo Alto, Citrix, among others). As Architects of Change™, we reconcile our clients' strategic vision with our technological knowledge of the industry's key drivers (such as: Cybersecurity, Managed Digital Fabric, Data & AI, Connectivity, Digital Workplace, Cloud), and we address their priorities, such as operational efficiency, innovation, risk/compliance and data governance. Job Description Logicalis Portugal aims to strengthen its team by hiring talent for the role of Automation, Monitoring & Privileged Access Technical Manager. This position's mission will be to lead the team responsible for the automation, monitoring, observability, system integration and privileged access management platforms, ensuring their operation, security and technological evolution. The role will play a relevant part in modernising the operation, promoting process automation, integration between platforms and the gradual adoption of advanced analytics, machine learning and artificial intelligence capabilities. It will also be responsible for ensuring the availability, performance, quality and continuous improvement of the services provided. Responsibilities - Lead, monitor and contribute to the development of the people who make up the team. - Define objectives, priorities and work plans, monitoring their execution. - Ensure the operation, support, maintenance and technological evolution of the platforms. - Ensure the availability, performance, security and quality of the services provided. - Define operational standards, governance models and best practices for platform management. - Lead the evolution of monitoring, observability, automation and integration capabilities. - Ensure the management and evolution of privileged access platforms. - Promote the automation of operational tasks and the reduction of manual or repetitive activities. - Identify opportunities for optimisation, integration and continuous improvement of processes. - Support the analysis and resolution of incidents and technical problems of greater complexity. - Monitor root cause analyses, improvement plans and corrective actions. - Define technological evolution roadmaps aligned with operational and business needs. - Manage the technical relationship with manufacturers, supplier entities and partner entities. - Support implementation, migration and integration projects for new platforms. - Ensure the production and updating of technical documentation and operational procedures. - Promote the responsible adoption of advanced analytics, machine learning and artificial intelligence capabilities. Required Skills and Experience - Experience in the operational management of enterprise services and platforms. - Experience with monitoring and observability platforms. - Knowledge of process automation and system integration. - Experience in Microsoft and Azure environments. - Knowledge of scripting or automation development. - Experience in defining standards, processes and operational best practices. - Ability to plan, manage priorities and monitor different initiatives. - Knowledge of incident, problem, change and continuous improvement management. - Ability to analyse and resolve complex technical problems. - Communication and articulation skills with technical teams, clients, partner entities and other stakeholders. - Autonomy, sense of responsibility and focus on service and results. - Ability to balance team leadership responsibilities and technical guidance. - Experience with LogicMonitor or equivalent observability platforms. - Experience with Azure Integration Services. - Experience with Imprivata cPAM or other Privileged Access Management solutions. - Experience with Grok or GrokStream. - Knowledge of Power Platform. - Knowledge of PowerShell, Python or other automation technologies. - Experience in integrations through APIs and cloud services. - Knowledge of Infrastructure as Code. - Experience in projects to modernise and transform information technology operations. - Knowledge of machine learning and artificial intelligence applied to monitoring or automation. - Certifications in the areas of Microsoft, Azure, automation, observability or security (valued). What we offer - Hybrid and flexible working model. - Continuous training plan and access to certifications. - Participation in strategic automation and technological modernisation initiatives. - Continuous development of technical skills. - Health insurance and competitive benefits package. - Collaborative, inclusive working environment focused on innovation and continuous improvement. Logicalis Portugal recognises the value of diversity and promotes equal opportunities. All applications will be assessed fairly, based on skills, experience and demonstrated potential. We encourage applications from all interested people, even if they do not fully meet the requirements indicated. Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.