Helpdesk / Service Desk

This advert was translated automatically from Portuguese. Read the original.

Hello! Do you believe you found this opportunity by chance? We at Nimber don't believe in chance. Did it catch your attention? Great. Keep reading... We are Nimber, and we're not just filling vacancies; we're building a team ready to transform things. If you're prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people. But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to our clients' projects. Position: Helpdesk / Service Desk. Responsibilities: - Provide remote and telephone technical support to end users; - Diagnose and resolve incidents related to software and hardware; - Ensure support for Microsoft environments (Windows and Office); - Carry out troubleshooting and problem resolution; - Log, track and update tickets in an incident management system; - Escalate complex situations when necessary; - Ensure compliance with defined SLAs; - Produce and maintain technical documentation, procedures and knowledge base; - Contribute to the continuous improvement of support processes; - Ensure quality, user-oriented service. Requirements: - Experience in IT/Helpdesk support roles (valued); - Knowledge of operating systems and troubleshooting; - Good communication and user orientation; - Organisational and problem-solving skills; - Good oral and written communication skills; - Interest in service and technical support; - ITIL (valued). Ready to join us and succeed? If you're tired of feeling like just another number, send us your application and become a Nimber.