Guest Relations - Albufeira

This advert was translated automatically from Portuguese. Read the original.

Job Description Responsible for accompanying the guest from their arrival to their departure, ensuring their maximum satisfaction. Main Responsibilities Ensure the sending of the pre check-in document to Guests; Ensure the welcome and accompaniment of the guest throughout their stay; Help solve problems and manage complaints; Supervise rooms and VIP treatments; Promote the Hotel's facilities and services; Create and share information about Hotel and regional experiences and activities; Provide personalised accompaniment to special Guests; Promote interdepartmental coordination for the benefit of the end Guest; Guide Guests both in the Hotel and in external activities; Help solve problems and manage Complaints in coordination with the Hotel Management; Prepare communication documents with the Guest; Coordinate and train the Reception team in relation to experiences; Prepare periodic reports (daily, weekly and monthly) relating to your activity; Ensure responses to online Guest comments; Prepare a record of Guest incidents at the Hotel; Record Guest preferences; Maintain relationships with local Guests, sending information on a regular basis; Coordinate the Spa team in relation to the Hotel's experiences; Ensure Hotel evacuation and first aid procedures. Experience we are looking for High ability to anticipate problems; Strong analytical and organisational skills; Good communication and interpersonal skills; Ability to create immediate empathy; Dynamic and proactive attitude; Good presentation; Knowledge of spoken and written English - Mandatory; Respect for the group's philosophy and vision; Availability and flexibility regarding working hours.