Guest Relations - JNcQUOI Asia

At JNcQUOI Asia , we create exceptional dining experiences in the heart of Lisbon’s most iconic avenue. We are looking for a Guest Relations professional who combines genuine warmth, polished presence, and strong communication skills to ensure an outstanding guest experience.

What you'll do:

Be the first point of contact for our guests, ensuring a warm, personalized, and memorable welcome; Manage reservations, guest arrivals, seating, and table rotation, ensuring a smooth and efficient flow throughout the restaurant; Work confidently in a fast-paced environment with high guest volume and table turnover, while maintaining the highest standards of hospitality; Anticipate guest needs, manage expectations, and proactively address requests, ensuring every guest feels valued and cared for; Communicate closely with the floor and management teams to ensure a seamless guest journey; Handle waiting times and unexpected situations with calmness, professionalism, and a solution-oriented approach; Represent the JNcQUOI brand with an elegant, welcoming, and professional attitude.

You bring:

Previous experience in Guest Relations, Hostess, or a similar customer-facing role, preferably within high-end restaurants or luxury hospitality; A strong passion for guest experience and hospitality, with excellent attention to detail; Excellent English and Portuguese communication skills, with confidence interacting with international guests on a daily basis; Comfort working in a high-pressure, fast-paced restaurant environment, particularly with high table turnover; Strong communication, organization, and interpersonal skills; A polished, composed, and approachable presence, with a genuine ability to connect with guests.

We offer:

The opportunity to work at JNcQUOI Asia, one of Lisbon’s most iconic dining destinations; A dynamic and international team with high standards of excellence; Competitive salary, tips, and opportunities for growth within the JNcQUOI Group; The opportunity to develop your career within a leading luxury hospitality group.

Requirements

• Experiência anterior em Guest Relations, Hostess ou função similar de contacto com o cliente, preferencialmente em restaurantes de alto nível ou hotelaria de luxo
• Forte paixão pela experiência do hóspede e hospitalidade, com excelente atenção ao detalle
• Excelentes competências de comunicação em inglês e português, com confiança para interagir com hóspedes internacionais
• Conforto em trabalhar em ambiente de restaurante de alta pressão e ritmo acelerado, com elevada rotatividade de mesas
• Fortes competências de comunicação, organização e relacionamento interpessoal
• Presença polida, composta e acessível, com capacidade genuína de ligação aos hóspedes

Benefits

• Salário competitivo
• Gorjetas
• Oportunidades de crescimento dentro do JNcQUOI Group
• Oportunidade de desenvolver carreira num grupo líder de hotelaria de luxo
• Equipa dinâmica e internacional com elevados padrões de excelência