Customer Manager - HeyDoc Norte Shopping

This advert was translated automatically from Portuguese. Read the original.

At HeyDoc, we believe that caring for each person's smile and confidence is also caring for their health and wellbeing. We are the network of Dental Medicine, Aesthetics and Plastic Surgery Clinics of the Lusíadas Saúde Group, combining clinical excellence with technological innovation and human closeness. We value openness, compassion, loyalty and integrity — principles that unite us and that make our team a true reflection of "We Know How to Care". Joining HeyDoc means growing within an expanding project, with the support and solidity of a leading group, where every professional finds training, development and purpose. Currently, we need to increase the Talent in our Team. We are looking for a Customer Manager to join HeyDoc Norte Shopping. Desired profile: Academic qualifications at 12th grade level (mandatory); We value professional experience in customer management in healthcare (especially knowledge in the field of stomatology); Knowledge of the English language in written and spoken form; Availability for rotating shifts. Main Responsibilities: Directly support the management and dynamisation of medical schedules, in coordination with management guidance; Resolve complaint situations efficiently and with the due sensitivity and special treatment; Provide an excellent service, streamlining the process with all parties involved, ensuring customer support during and after appointments; Proactively manage the customer portfolio; Prepare quotations, as well as inform and provide the customer with all clarifications on the personalised treatment plan, ensuring follow-up of invoicing and providing a line of credit whenever appropriate, in full coordination with the clinical team. Benefits of Being Lusíadas Birthday day off; Health insurance for yourself; Continuous training and internal mobility – Lusíadas Academy | Knowledge Center; Your Baby Matters | Maternity kit; Support for back-to-school and Christmas; Lusíadas Advantages Club | Exclusive discounts; Insurance for the family and special conditions for household members; Support for employees' children with special needs – Lusíadas in Family. At Lusíadas Saúde Group we promote an inclusive and diverse environment, where we value differences and guarantee equal opportunities for all people, regardless of their identity, origin or condition. If you share our values and want to join a leading healthcare project in Portugal, send your updated CV and join a team that knows how to care!