Client Manager | InContact Management (DI) - Lisbon

This advert was translated automatically from Portuguese. Read the original.

Job description/Main responsibilities: - Carry out customer service via telephone, email or chat, ensuring a positive and efficient experience; Carry out customer service via telephone, email or chat, ensuring a positive and efficient experience; - Identify customer needs and propose suitable solutions, with a focus on creating value; Identify customer needs and propose suitable solutions, with a focus on creating value; - Present complementary products and services, promoting business opportunities; Present complementary products and services, promoting business opportunities; - Update and maintain detailed records of interactions and opportunities in the customer profile; Update and maintain detailed records of interactions and opportunities in the customer profile; - Collaborate with internal teams (sales, marketing, support) to align strategies; Collaborate with internal teams (sales, marketing, support) to align strategies; - Comply with internal procedures and ensure compliance with quality and data protection standards. Comply with internal procedures and ensure compliance with quality and data protection standards. Mandatory requirements: - Bachelor's degree, preferably in fields such as Economics, Management, Accounting, Marketing, or other similar areas; Bachelor's degree, preferably in fields such as Economics, Management, Accounting, Marketing, or other similar areas; - Proficiency in Microsoft Office; Proficiency in Microsoft Office; - Interest and experience in customer service, demonstrating the ability to listen, clarify and resolve in an empathetic and effective manner; Interest and experience in customer service, demonstrating the ability to listen, clarify and resolve in an empathetic and effective manner; - Results-oriented profile, with strong communication, persuasion and sales opportunity identification skills; Results-oriented profile, with strong communication, persuasion and sales opportunity identification skills; - Proactivity, problem-solving skills; Proactivity, problem-solving skills; - Organisation and attention to detail. Organisation and attention to detail. Preferred requirements: - Knowledge of languages other than Portuguese (English and Spanish, preferably); Knowledge of languages other than Portuguese (English and Spanish, preferably); - Previous experience in the banking sector; Previous experience in the banking sector; - Mortgage Credit, Insurance and DMIF II Certification. Mortgage Credit, Insurance and DMIF II Certification.