Channel Management Agent - SME

This advert was translated automatically from Portuguese. Read the original.

We are a future-oriented company, committed to excellence and customer satisfaction. We offer state-of-the-art fixed and mobile solutions, television, internet, voice and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and screens. We believe in the power of technology to combat the environmental and social challenges we face. We are part of something greater than ourselves and our ambition is to leave a positive mark on everything we do. NOS is recruiting for the role of SME Channel Manager. At NOS, we want to "Build a Better Future" for businesses in Portugal. We are looking for a Channel Manager – SME to lead the development and performance of an Agents Channel, ensuring sustainable commercial results and an excellent customer experience. What we expect from you: - Manage and develop the SME sales channel, aligned with the NOS Empresas strategy. - Define and implement the channel's operational plan (campaigns, offers, commercial policies). - Ensure compliance with brand, quality, compliance and GDPR standards by all partners. - Monitor and track KPIs (sales, churn, Net Adds, ARPU, retention, NPS, IVP) and act with improvement plans. - Optimise the portfolio of products/services sold through the channel (mobile, fixed, converged, IT, digital solutions). - Develop and manage the partner/agent network (targets, incentives, growth plans) in coordination with the commercial team. - Work closely with Marketing, Pricing, Operations, Finance, Customer Experience and IT, translating channel needs into concrete actions. - Prepare regular reporting and contribute to budget, forecast and target setting. What we are looking for: - Degree in Management, Economics, Engineering, Marketing or a similar field. - Relevant experience in channel management, partners or B2B sales, ideally in telecommunications, technology or services. - Strong focus on results and on the customer. - Good analytical skills, with comfort in reading KPIs and reporting. - Excellent communication, negotiation and stakeholder management skills. - Autonomy, proactivity, dynamism and the ability to work in a team and in cross-functional environments. What we have to offer: - Integration into a leading telecommunications and technology company in Portugal. - Opportunity to have a direct impact on the strategy and growth of the SME segment at NOS. - Environment that promotes innovation, continuous learning and teamwork. - Competitive compensation package and benefits associated with the NOS group.