Station Manager - Campervan Rental

This advert was translated automatically from Portuguese. Read the original.

About us Indie Campers is a global leader in road trip travel, operating one of the largest campervan and motorhome fleets in the world. With a growing presence in Europe, North America and Oceania, we are a fast-growing company with a mission to make travel more connected, meaningful and accessible to all. The City Lead plays a fundamental role in delivering this mission locally, ensuring high-quality rental operations, efficient service coordination and a consistent, customer-centric experience. As the on-the-ground leader, the City Lead drives operational excellence, team performance and the entire customer journey in their city, acting as the bridge between global standards and local execution. The Role The City Lead has full responsibility for the daily operations and performance of the depot in their city. Maintaining a strong operational component (60–70%), this role also involves clear responsibility at management level and for financial results. They lead the local team, manage depot costs, ensure efficient fleet rotation and promote the continuous improvement of operations. This role is responsible not only for execution but also for results. Reporting directly to the District Manager, they are responsible for ensuring an efficient, high-performing, profitable and customer-focused operation every day. Key Responsibilities - Manage the full performance of the depot in the city, in both the Rental and Servicing areas; Manage the full performance of the depot in the city, in both the Rental and Servicing areas; - Lead, supervise and develop the local operational team, including shift and task planning, as well as performance feedback; Lead, supervise and develop the local operational team, including shift and task planning, as well as performance feedback; - Be a role model for leadership and promote the company culture; Be a role model for leadership and promote the company culture; - Monitor daily KPIs and ensure the execution of SOPs; Monitor daily KPIs and ensure the execution of SOPs; - Monitor and improve vehicle unavailability, including hands-on intervention in repairs when necessary; Monitor and improve vehicle unavailability, including hands-on intervention in repairs when necessary; - Manage depot costs, including consumables and prevention of rework, ensuring rigorous cost control; Manage depot costs, including consumables and prevention of rework, ensuring rigorous cost control; - Supervise the preparation and presentation of RVs for sales; Supervise the preparation and presentation of RVs for sales; Practical Requirements - Ability to lift or move light to moderate objects (10–15 kg) and to stand, walk and move around the depot for long periods; Ability to lift or move light to moderate objects (10–15 kg) and to stand, walk and move around the depot for long periods; - Comfort working both indoors and outdoors, in different weather conditions; Comfort working both indoors and outdoors, in different weather conditions; - Availability to work weekends, public holidays and peak periods; Availability to work weekends, public holidays and peak periods; - 3 to 5 years of experience in fast-paced operations, logistics, rental, hospitality or customer-facing environments; 3 to 5 years of experience in fast-paced operations, logistics, rental, hospitality or customer-facing environments; - Strong hands-on operational ability, with availability to carry out day-to-day tasks in the depot; Strong hands-on operational ability, with availability to carry out day-to-day tasks in the depot; - Ability to multitask, prioritise and carry out physical tasks during high-volume periods; Ability to multitask, prioritise and carry out physical tasks during high-volume periods; - Flexibility to work extended shifts during peak seasons; Flexibility to work extended shifts during peak seasons; - Driving licence (Category B) required; Driving licence (Category B) required; - Fluency in English (required) and Portuguese (preferred); Fluency in English (required) and Portuguese (preferred); Indie Commitment Being part of a young, innovative and fast-growing company where your contribution makes the difference; Career development opportunities in Field Operations and transitions to offices in Lisbon, Mexico City or Manila; Ongoing training and coaching to develop relevant skills; Compensation package with performance and referral bonuses; Free trips with Indie Campers to experience road trips across Europe, North America and Oceania; Are you ready to Go Indie?