Genesys & Voice Engineer

This advert was translated automatically from Portuguese. Read the original.

Hello! Do you believe you found this opportunity by chance? We at Nimber don't believe in chance. Did it catch your attention? Great. Keep reading... Nimber is a technology company that believes people are at the centre of everything. We want to create a world where every person can build a meaningful career, where talent is recognised, and where every challenge is an opportunity to grow. But what does Nimber mean? In mathematics, a Nimber is a special number used in game theory. For us, it represents much more than that: it represents unique people, with talent, ambition and a desire to make a difference. Here, no one is just another number. Position: Genesys & Voice Engineer Responsibilities - Administer, configure, test and implement Genesys On-Premise solutions, including inbound/outbound routing, Genesys Info Mart (GIM), IVR/Composer and Reporting (Pulse); - Manage the Voice & Telephony infrastructure, including SIP Trunks, SBCs, VoIP routers and their respective telecommunications protocols; - Participate in the technical assessment, planning and execution of the migration from Genesys On-Premise to Diabolocom; - Provide third-line (L3) support in the analysis and resolution of complex incidents related to call routing, voice quality and integrations; - Develop and maintain integrations between telephony systems and external tools, namely CRM and databases; - Contribute, when necessary, to the development of interfaces and widgets for agents using React or other JavaScript frameworks; - Participate in the development, configuration, deployment and integration of solutions; - Ensure compliance with best practices, standards and defined technical documentation. Requirements - Minimum of 5 years of practical experience with Genesys On-Premise; - Solid experience with Genesys Framework, Routing, Reporting and URS; - Experience with Genesys Composer and IVR development; - Solid knowledge of VoIP and Telephony technologies, including SIP, RTP, SDP and SBCs (AudioCodes, Oracle or equivalents); - Knowledge of MS SQL and/or Oracle databases, namely in a Genesys Info Mart context; - Experience with REST APIs and Web Services; - Experience with React.js, Vue.js or Angular will be valued; - Experience or knowledge of Diabolocom, or participation in Genesys migration projects to Cloud/CCaaS solutions, will be valued; - Genesys Certified Professional (GCP) or Genesys Certified Developer (GCD) certifications will be valued; - Knowledge of Agile methodologies, namely Scrum/Kanban; - Fluent English, spoken and written; - Good knowledge of French will be strongly valued. Ready to join us and succeed? If you are tired of feeling like just another number, send us your application and become a Nimber.