Customer Support Specialist - Night Shift

This advert was translated automatically from Portuguese. Read the original.

Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3. At Deblock, you'll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it. We're looking for Customer Support Specialists to join us, working on the night shifts, remotely. Occasional travel to our Porto office may be required. Interested? Requirements - Provide friendly, efficient, and accurate support to customers through chat and email Provide friendly, efficient, and accurate support to customers through chat and email - Troubleshoot product questions, account issues, payments, and general inquiries Troubleshoot product questions, account issues, payments, and general inquiries - Follow internal procedures to ensure compliance, safety, and customer protection Follow internal procedures to ensure compliance, safety, and customer protection - Escalate cases when needed to FinCrime, Tech, or Product teams Escalate cases when needed to FinCrime, Tech, or Product teams - Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7 Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7 - Collaborate with teammates to improve processes and customer experience Collaborate with teammates to improve processes and customer experience - Maintain clear documentation and contribute to a continuously improving knowledge base Maintain clear documentation and contribute to a continuously improving knowledge base - Represent the voice of the customer internally, helping shape future improvements Represent the voice of the customer internally, helping shape future improvements Benefits - Competitive compensation Competitive compensation - Private health insurance with dental Private health insurance with dental - Tech gear for your job Tech gear for your job - 30 days of paid holidays 30 days of paid holidays