Customer Behaviour Analyst

This advert was translated automatically from Portuguese. Read the original.

Thank you for your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of the application, and if you meet the necessary criteria for the role, you will receive a link to access it in your registration email. This step is mandatory, as our recruitment process is based on skills assessment. We are a company of everyone and for everyone. At MC, we put people at the centre: customers, employees and community. We create value together, innovate at every step and lead in a close-knit way, recognising the qualities of each individual. Different stories and ideas unite us in the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together. So join us! We are looking for a Customer Behaviour Analyst for our Customer Intelligence (CI)/CRM team and we believe we will be #betterwithyou! We are counting on you to… - Map MC's legacy systems and isolated systems/databases that hold H&W customer information Map MC's legacy systems and isolated systems/databases that hold H&W customer information - Identify requirements to enhance data analysis of the customer database through system evolution; Identify requirements to enhance data analysis of the customer database through system evolution; - Identify and define new metrics that boost businesses and their respective processes, ensuring their development in analytical systems (e.g.: customer score); Identify and define new metrics that boost businesses and their respective processes, ensuring their development in analytical systems (e.g.: customer score); - Develop data analyses for presentation to the various areas that generate important insights throughout the customer lifecycle; Develop data analyses for presentation to the various areas that generate important insights throughout the customer lifecycle; - Build and monitor the evolution of dashboards and reports with relevant and actionable information to help the various business areas gain a clear view of customer behaviour and identify opportunities; Build and monitor the evolution of dashboards and reports with relevant and actionable information to help the various business areas gain a clear view of customer behaviour and identify opportunities; - Ensure customer data processing based on GDPR standards, ensuring alignment with areas such as DPO and Legal; Ensure customer data processing based on GDPR standards, ensuring alignment with areas such as DPO and Legal; - Interlinking with various stakeholders in the organisation who can leverage the area with their expertise. Interlinking with various stakeholders in the organisation who can leverage the area with their expertise. So, bring with you… - Education in the fields of Engineering, Mathematics and/or Information Systems; Education in the fields of Engineering, Mathematics and/or Information Systems; - Experience in similar roles; Experience in similar roles; - Proficiency in SQL; Proficiency in SQL; - Proficiency in data modelling and storage (Data Warehouse, Data Lake,…); Proficiency in data modelling and storage (Data Warehouse, Data Lake,…); - Knowledge of Hadoop and MicroStrategy; Knowledge of Hadoop and MicroStrategy; - Knowledge of data analysis methodologies and tools (data cleaning, transformation and visualisation); Knowledge of data analysis methodologies and tools (data cleaning, transformation and visualisation); - Ability to translate management objectives into business/operational needs, turning them into requirements for solution evolution; Ability to translate management objectives into business/operational needs, turning them into requirements for solution evolution; - Ability to understand and discuss the technical impacts of business processes, as well as their alignment with GDPR standards; Ability to understand and discuss the technical impacts of business processes, as well as their alignment with GDPR standards; - High ability to engage with various functional areas (business, IT, DPO, Legal); High ability to engage with various functional areas (business, IT, DPO, Legal); - Ability to analyse and interpret data and metrics; Ability to analyse and interpret data and metrics; - Process orientation and critical thinking; Process orientation and critical thinking; - Rigour and attention to detail; Rigour and attention to detail; - Proactivity and organisational skills. Proactivity and organisational skills. What we have for you… - Meal Allowance on a Dá Card; Meal Allowance on a Dá Card; - Telecommunications Plan with voice, data and equipment (for permanent employees); Telecommunications Plan with voice, data and equipment (for permanent employees); - Flex it Up Programme - Extra Days Off, Unpaid Leave, Flexible Working Model (where applicable); Flex it Up Programme - Extra Days Off, Unpaid Leave, Flexible Working Model (where applicable); - Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members under advantageous conditions; Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members under advantageous conditions; - Flexible Benefits Programme (where applicable); Flexible Benefits Programme (where applicable); - Onboarding and Initial Training Plan, Continuous Training platform and Financial Literacy Programme; Onboarding and Initial Training Plan, Continuous Training platform and Financial Literacy Programme; - School Awards and Merit Scholarships for employees' children (regular and inclusive education), as well as Holiday Programmes during school breaks; School Awards and Merit Scholarships for employees' children (regular and inclusive education), as well as Holiday Programmes during school breaks; - Newborn Kit for the baby on the way; Newborn Kit for the baby on the way; - Internal Mobility Programmes to promote talent; Internal Mobility Programmes to promote talent; - Flu Vaccine including its administration (voluntary participation); Flu Vaccine including its administration (voluntary participation); - Somos Sonae Programme, providing psychosocial, financial and legal support to employees; Somos Sonae Programme, providing psychosocial, financial and legal support to employees; - Ergocoaching Sessions; Ergocoaching Sessions; - Mental Health Promotion Programmes and Nutrition Consultations; Mental Health Promotion Programmes and Nutrition Consultations; - Discounts and Partnerships Programme at more than 300 leading brands; Discounts and Partnerships Programme at more than 300 leading brands; - Free coffee and fruit provided at the workplace; Free coffee and fruit provided at the workplace; - Competitive Salary; Competitive Salary; - Collaborative and dynamic working environment. Collaborative and dynamic working environment. BETTERTOGETHER #BETTERWITHYOU MC Sonae D&I Commitment: We work to create a working environment based on the richness of profiles and focused on singularity, ensuring that everyone feels respected, valued for their skills and has confidence in the organisation.