Contact Center - Auto Health Line - Estoril

This advert was translated automatically from Portuguese. Read the original.

Are you looking for a dynamic and commercial challenge? Join the MYFORCE Auto Health Line! MYFORCE has over 90 workshops in Portugal, over 500 employees and was recognised in 2026 with the Boa Escolha and Marca Recomendada awards. We are strengthening our team with a Commercial and Technical Manager – Auto Health Line to work at our Head Office in Estoril. We are looking for a professional who combines a passion for sales with automotive knowledge, capable of turning support calls into closed quotes and satisfied customers! What you will do (Candidate Profile): - Technical and Commercial Support: Receive customer needs (individuals and fleets) via the Auto Health Line, triaging and identifying the vehicle's "symptoms". Technical and Commercial Support: Receive customer needs (individuals and fleets) via the Auto Health Line, triaging and identifying the vehicle's "symptoms". - Active Quoting: Independently, quickly and accurately prepare the mechanical and service quotes needed for customers' vehicles. Active Quoting: Independently, quickly and accurately prepare the mechanical and service quotes needed for customers' vehicles. - Commercial Component and Negotiation: Present proposals to customers, explain the technical necessity of the services and actively negotiate with a focus on conversion and closing the sale. Commercial Component and Negotiation: Present proposals to customers, explain the technical necessity of the services and actively negotiate with a focus on conversion and closing the sale. - Network Coordination: Coordinate with workshop managers the scheduling and delivery of the quoted service, ensuring a smooth experience for the customer. Network Coordination: Coordinate with workshop managers the scheduling and delivery of the quoted service, ensuring a smooth experience for the customer. - Customer Retention: Manage the maintenance history of vehicles in the customer portfolio, identifying future commercial opportunities (e.g.: scheduled services, seasonal check-ups). Customer Retention: Manage the maintenance history of vehicles in the customer portfolio, identifying future commercial opportunities (e.g.: scheduled services, seasonal check-ups). Requirements - Technical Knowledge: Solid knowledge of automotive mechanics to ensure realistic quotes and credibility with the customer (preferred). Technical Knowledge: Solid knowledge of automotive mechanics to ensure realistic quotes and credibility with the customer (preferred). - Previous Experience: Experience in the automotive sector and in a Contact Center (Outbound and Inbound) (preferred). Previous Experience: Experience in the automotive sector and in a Contact Center (Outbound and Inbound) (preferred). - Strong Commercial Profile: Genuine interest in sales, strong persuasive ability, goal orientation and ease in closing deals over the phone. Strong Commercial Profile: Genuine interest in sales, strong persuasive ability, goal orientation and ease in closing deals over the phone. - Digital Dexterity: Experience with computer tools and, preferably, automotive quoting platforms (e.g.: Audatex, GT Estimate, Eurotax or similar). Digital Dexterity: Experience with computer tools and, preferably, automotive quoting platforms (e.g.: Audatex, GT Estimate, Eurotax or similar). - Excellent Communication: Excellent verbal communication skills, empathy, assertiveness and a strong team spirit. Excellent Communication: Excellent verbal communication skills, empathy, assertiveness and a strong team spirit. Benefits - Remuneration: Base salary commensurate with the role and demonstrated experience. Remuneration: Base salary commensurate with the role and demonstrated experience. - Attractive Variable: Monthly productivity bonuses linked to achieving commercial targets. Attractive Variable: Monthly productivity bonuses linked to achieving commercial targets. - Stability: Integration into a solid, market-leading and rapidly expanding workshop network. Stability: Integration into a solid, market-leading and rapidly expanding workshop network. - Group Benefits: Exclusive discounts at Group companies. Group Benefits: Exclusive discounts at Group companies. - Growth: Opportunity for career progression in a structure that values merit. Growth: Opportunity for career progression in a structure that values merit.