Restaurant Manager - Octant Douro

This advert was translated automatically from Portuguese. Read the original.

Job Description Responsible for organising and coordinating the services provided in the restaurant(s), as well as their team, ensuring the highest quality of service and delivery to the customer. Main Responsibilities • Direct, organise, coordinate and execute work related to table service; • Manage the restaurant team ensuring maximum customer satisfaction; • Ensure compliance with Service and Quality standards/procedures; • Ensure good coordination, cooperation and atmosphere between front of house and kitchen, as well as with the remaining departments; • Maintain good relations with the customer (management of complaints and/or related situations); • Ensure stock control and carry out the associated inventories; • Ensure the good presentation of the dining room and restaurant spaces where F&B service to the customer is involved; • Ensure compliance with HACCP regulations; • Management and preparation of team schedules; • Receive customer opinions and suggestions and any complaints, seeking to promptly provide appropriate solutions; • Participate in the selection of wines • Actively participate in the recruitment and selection of employees for the area. • Responsible for producing reports to report data to hotel management. Experience we are looking for • Experience in team management and leadership; • High sense of responsibility and decision-making; • High ability to anticipate problems; • Good communication and interpersonal skills; • Strong ability to manage stress; • Focus on service and customer care; • Proactive and versatile attitude; • Enjoyment of teamwork; • Aptitude for the commercial area; • Knowledge of bar & wine techniques; • Well-groomed appearance; • Respect for the group's philosophy and vision; • Availability and flexibility of working hours.