Caddy - Quinta do Vale Golf Resort (Castro Marim)

This advert was translated automatically from Portuguese. Read the original.

Location Castro Marim Job Description Ensure the welcome and customer service, offering a quality service throughout their stay, while keeping in sight the promotion of the Hotel's other services. Main responsibilities Carry out the accommodation booking service and follow up on requests; Prepare and process correspondence, its dispatch and filing; Handle customer requests and any complaints; Check the movement of guest arrivals and departures at the Hotel and communicate to the other sections in order to ensure the various services to be provided; Ensure the tidying and cleaning of the front desk; Work in close relation with the whole team, namely with the Front Office Manager and Reservations Manager; Report to superiors any anomaly found in your service or occurring with any customer; Carry out other activities or tasks, not specified above, whenever considered necessary by your line manager; Sell the caddy programme to resort guests, groups, members and public golfers through telephone, email and face-to-face interaction. Welcome the golfer on arrival at the clubhouse, providing them with a service to transport their Bag and Clubs to the Caddy Master area; Prepare in the Caddy Master area the services and rental material, trolleys or Buggies that customers have requested and paid for at Reception, as well as controlling their delivery and return under the proper conditions; Prepare members' playing equipment (bags and trolleys) and clean them after the round; Control access to the Golf Course, Driving Range and other practice areas, receiving the payment ticket for the green fee and equipment rental; Monitor the Pace of Play with constant visits to the golf course, giving priority to faster players while respecting the basic rules of etiquette on a golf course; At the starting Tee, offer an introductory briefing on the course, highlighting the main rules the player must bear in mind; Go out with the buggy bar selling drinks and food; Maintain and clean rental buggies; Constantly check that everything is in order and tidy in the changing rooms, Short Game area and putting green; Clean players' clubs and shoes at the end of their round; Coordinate with reception the departure of walk-in players who arrive at the clubhouse without a prior booking. Experience we are looking for High sense of responsibility and rigour; High ability to anticipate problems; Strong time management and meeting deadlines skills; Strong analytical and organisational skills; Good communication and interpersonal skills; Good presentation; Dynamic attitude; Enjoyment of teamwork; Respect for the group's philosophy and vision. Availability and flexibility regarding working hours.