Business Analyst SALESFORCE

This advert was translated automatically from Portuguese. Read the original.

Hello! Do you believe you found this opportunity by chance? We at Nimber don't believe in chance. Did it catch your attention? Great. Keep reading... We are Nimber, and we're not just filling vacancies; we're building a team ready to transform things. If you're prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people. But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to our clients' projects. Position: Business Analyst SALESFORCE Responsibilities: - Provide functional support to Salesforce platform users, ensuring the resolution of incidents and support requests; - Diagnose and resolve issues related to access, configurations, permissions and data integrity; - Support platform administration, including management of users, profiles and permissions; - Create and maintain documentation, training materials and actions to support the adoption of Salesforce features; - Develop and update reports and dashboards for monitoring business indicators; - Gather user feedback and identify opportunities for continuous platform improvement; - Collaborate with multidisciplinary teams in the implementation of improvements and the evolution of the Salesforce solution; - Ensure the logging and tracking of all support requests, guaranteeing effective communication with users and other internal teams. Requirements: - Experience between 1 and 3 years in Salesforce platform support roles or in CRM support environments; - Experience in identifying, analysing and resolving incidents and common issues in Salesforce; - Knowledge of the standard features and main objects of the Salesforce platform; - Strong analytical, problem-solving and attention to detail skills; - Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users; - Ability to organise, set priorities and manage multiple tasks in a dynamic environment; - Customer focus and commitment to delivering a high-quality service; - Ability to work independently and as part of a team. Ready to join us and succeed?