Rental Service Agent

This advert was translated automatically from Portuguese. Read the original.

ABOUT US Indie Campers is a global reference in road travel, offering thousands of customers the freedom to explore the world in fully equipped motorhomes and campervans. As we expand our product offering, we rely on exceptional frontline professionals who provide memorable customer experiences while driving commercial results. The Rental Service Agent performs a dual role: - Customer Experience Ambassador on bookings Customer Experience Ambassador on bookings - Sales Specialist for demonstrations and conversion on motorhome purchases Sales Specialist for demonstrations and conversion on motorhome purchases This position is key to ensuring that customers leave satisfied, whether they are starting a rental trip or acquiring their future motorhome. THE ROLE The Rental Service Agent carries out all rental operations with direct customer contact and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-focused role that combines service, product presentation, operational execution and commercial follow-up. Both in rentals and in sales, this role ensures that every vehicle, every interaction and every moment with the customer reflect Indie Campers' high standards. WHAT WILL YOU BE WORKING ON? - Customer Service & Operations: Carry out check-ins/check-outs, briefings and provide continuous support during the rental. Manage critical situations and emergencies with empathy. Customer Service & Operations: Carry out check-ins/check-outs, briefings and provide continuous support during the rental. Manage critical situations and emergencies with empathy. - Sales Demonstrations & Customer Engagement: Prepare and carry out motorhome demonstrations, presenting features and specifications and adapting to the customer's needs. Ensure efficient handovers and complete documentation. Sales Demonstrations & Customer Engagement: Prepare and carry out motorhome demonstrations, presenting features and specifications and adapting to the customer's needs. Ensure efficient handovers and complete documentation. - Sales Conversion & Lead Management: Track leads, demonstrations and follow-ups in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets. Sales Conversion & Lead Management: Track leads, demonstrations and follow-ups in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets. - Product Knowledge & Technical Support: Maintain up-to-date knowledge of Indie Campers' motorhome models and carry out basic system demonstrations (lighting, gas, etc.). Diagnose issues and escalate when necessary. Product Knowledge & Technical Support: Maintain up-to-date knowledge of Indie Campers' motorhome models and carry out basic system demonstrations (lighting, gas, etc.). Diagnose issues and escalate when necessary. WHO ARE WE LOOKING FOR? - Required: 1 to 3 years of experience in customer service, sales, hospitality, rent-a-car or the automotive sector Required: 1 to 3 years of experience in customer service, sales, hospitality, rent-a-car or the automotive sector - Required: Strong communication and customer interaction skills Required: Strong communication and customer interaction skills - Required: Ability to understand and explain technical vehicle/motorhome systems Required: Ability to understand and explain technical vehicle/motorhome systems - Required: Practical, adaptable and solutions-oriented profile under pressure Required: Practical, adaptable and solutions-oriented profile under pressure - Valued: Experience with CRM tools Valued: Experience with CRM tools - Required: Experience with rental systems Required: Experience with rental systems - Valued: Knowledge of digital sales software Valued: Knowledge of digital sales software - Required: Organised, detail-oriented and proactive in managing customers or leads Required: Organised, detail-oriented and proactive in managing customers or leads - Required: Driving licence (Category B) Required: Driving licence (Category B) - Required: English and valued: proficiency in the local language (where applicable) Required: English and valued: proficiency in the local language (where applicable) PHYSICAL AND OPERATIONAL REQUIREMENTS - Required: Ability to remain standing, walk and move around the space for long periods Required: Ability to remain standing, walk and move around the space for long periods - Required: Ability to lift or carry light to moderate loads (10–15 kg) Required: Ability to lift or carry light to moderate loads (10–15 kg) - Required: Comfortable working outdoors in different weather conditions Required: Comfortable working outdoors in different weather conditions - Required: Availability to work weekends, public holidays and peak demand periods Required: Availability to work weekends, public holidays and peak demand periods - Required: Ability to handle customers in different emotional states (excited, stressed, confused) with calm and professionalism Required: Ability to handle customers in different emotional states (excited, stressed, confused) with calm and professionalism THE INDIE COMMITMENT - Competitive pay and commissions Competitive pay and commissions - Training in sales, product, customer service and motorhome technical systems Training in sales, product, customer service and motorhome technical systems - Progression opportunities across Rental, Sales, Operations or Assistance Progression opportunities across Rental, Sales, Operations or Assistance - Travel benefits and access to the Indie Campers fleet Travel benefits and access to the Indie Campers fleet - Dynamic and multicultural working environment Dynamic and multicultural working environment Are you Ready to Go Indie?