Operations Agent

This advert was translated automatically from Portuguese. Read the original.

ABOUT US Indie Campers is a global leader in road trip travel, operating one of the world's largest fleets of motorhomes and campervans. Our ground teams are essential in ensuring that every vehicle is clean, safe, well prepared and ready for the road — and that every customer has a smooth experience, from pick-up to drop-off. THE ROLE The Support & Operations Agent is a hands-on operational role, focused primarily on fleet cleaning, vehicle preparation and depot organisation, with additional support in customer service operations when needed. Most of your day will be spent behind the scenes: cleaning and preparing motorhomes, inspecting returned vehicles and keeping the depot running smoothly. Depending on operational needs, you may also carry out check-ins and check-outs and support customers directly. This role is ideal for someone hands-on, detail-oriented and comfortable working in a dynamic depot environment. WHAT WILL YOU BE WORKING ON? - Fleet Cleaning: clean and maintain the interiors and exteriors of vehicles in accordance with Indie Campers' hygiene, quality and presentation standards, ensuring consistent high-quality results. - Vehicle Preparation: prepare motorhomes with the necessary kits, bedding, essentials and optional extras, ensuring that each vehicle is ready for the next booking. - Post-Return Inspection and Reporting: inspect returned vehicles for cleanliness, missing items, damage or operational issues, and report them for follow-up. - Stock, Consumables and Depot Organisation: manage cleaning products, kits and consumables, report shortages or damage, and help keep the depot organised and ready for daily operations. - Customer Support (when required): carry out check-ins and check-outs, give vehicle briefings and support customers during their trip with professionalism and empathy. - Basic Technical and Product Support: explain basic vehicle systems such as lighting, gas and water, resolve simple issues and escalate when necessary. WHO ARE WE LOOKING FOR? Essential: - Experience in cleaning, housekeeping, hospitality, warehouse or operational environments. - Strong attention to detail and commitment to hygiene, quality and presentation standards. - Good physical condition and ability to carry out manual tasks (cleaning, lifting and moving equipment). - Reliability, punctuality and a solution-oriented mindset, with the ability to work under pressure in a dynamic environment. - Comfortable interacting with customers when necessary, with good communication skills. - Driving Licence, Category B. - Proficiency in English. Desirable: - Experience in customer service, rent-a-car, automotive, tourism or mobility sectors. - Proficiency in the local language, where applicable. PHYSICAL AND OPERATIONAL REQUIREMENTS This role requires physical activity and flexibility in a depot environment. You must be able to stand, walk, bend, kneel, stretch and perform repetitive movements for most of the shift, working inside vehicles (tight spaces, elevated surfaces) and outdoors, in varying weather conditions. You must be comfortable lifting and carrying items up to 15 kg, including kits, cleaning equipment, vacuum cleaners, hoses and materials, and using cleaning products and chemicals safely, following the company's safety guidelines and training. The role requires flexibility to work weekends, public holidays and peak season hours, and to adapt to last-minute operational needs, such as urgent turnarounds or periods of high customer volume. When supporting check-ins, you must also be comfortable interacting with customers in different emotional states, maintaining calm, empathy and professionalism. THE INDIE COMMITMENT - Competitive pay and travel benefits, including access to the Indie Campers rental fleet. - Training in cleaning standards, vehicle preparation, customer service, product knowledge and operational excellence. - Career progression in Rental, Sales, Operations, Servicing or other depot roles. - A dynamic and multicultural working environment with a strong team spirit. Are you ready to go Indie?