System Administrator/3rd Line Support

This advert was translated automatically from Portuguese. Read the original.

Hello! Do you believe you found this opportunity by chance? We at Nimber don't believe in chance. Did it catch your attention? Great. Keep reading... We are Nimber, and we're not just filling vacancies; we're building a team ready to transform things. If you're ready to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people. But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to our clients' projects. Job Description: We are looking for a highly qualified professional to work as 3rd Line Support. The ideal candidate must have solid experience in resolving complex incidents, ensuring the stability and availability of IT services. This position requires in-depth knowledge of networks, Microsoft infrastructure, and cloud environments (Azure), as well as advanced technical skills to handle critical and escalated issues. Responsibilities: - Analyse and resolve critical incidents and problems escalated by 2nd line support. - Manage and troubleshoot issues in Microsoft environments, including farms, VMs, gateways, and brokers. - Administer and monitor digital certificates and certificate revocation lists (CRLs). - Ensure the stability and security of the IT infrastructure, identifying and mitigating risks. - Work closely with IT engineering and architecture teams to continuously improve the infrastructure. - Participate in strategic projects to optimise and modernise Microsoft and Azure environments. - Perform root cause analysis and propose corrective and preventive actions to prevent problems from recurring. - Document processes, solutions, and best practices for the dissemination of technical knowledge. Requirements: - At least 5 years of experience working in 3rd line support. - Solid knowledge of networks and TCP/IP protocols. - Advanced experience in Microsoft environments, including Windows servers, farms, VMs, gateways, and brokers. - Experience with administration and troubleshooting in Azure environments. - Knowledge of digital certificate and CRL management. - Ability to diagnose and resolve complex infrastructure and network problems. - Analytical, proactive, and problem-solving-oriented profile. - Excellent communication and ability to interact with different technical teams. This is our winning strategy, built on the fundamental principles of impartiality, independence, and justice at Nimber. Only one thing is missing: you! Ready to join us and succeed? If you're tired of feeling like just another number, send us your application and become a Nimber.