ServiceNow Team Manager (m/f/d) for Vantage Towers

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.

Your Responsibilities

• Design, develop, test, and deploy enhancements and new capabilities on the ServiceNow platform.
• Act as a hands-on technical lead on complex items (e.g., scripting, configuration, workflows, integrations), ensuring robust, scalable, and secure implementations aligned to best practices.
• Collaborate with IT and business stakeholders to translate requirements into effective technical designs and delivery plans.
• Maintain appropriate technical documentation (solution designs, integrations, configurations, and operational runbooks).
• Continuously improve engineering standards (code quality, testing, release practices) and stay current with platform capabilities and patterns.
• Lead and support assigned employees through regular 1:1s, coaching, feedback, and performance management.
• Drive career progression and growth by creating development plans, identifying training needs, and enabling learning opportunities.
• Contribute to team health and engagement (onboarding support, recognition, wellbeing), and act as escalation point for people topics.

Your Profile

• Educational Background: Bachelor’s or Master’s degree in technology, engineering, science, mathematics, or relevant professional experience.
• Professional Experience:
• 6+ years’ hands-on ServiceNow development experience delivering complex, production-grade solutions.
• Strong proficiency in JavaScript and ServiceNow scripting/configuration patterns (e.g., Business Rules, Script Includes, UI Policies, Flow Designer/Workflows, UI Builder).
• Proven experience with integrations (REST/SOAP, MID Server) and data management (import sets, transform maps), with a focus on security and performance.
• Exposure to one or more modules (e.g., ITSM, CSM, HRSD, HAM/SAM, ITOM) and understanding of platform architecture and upgrade/release practices.
• ServiceNow certifications (CSA, CAD, CIS) are a strong advantage.
• Prior people management experience with evidence of coaching, feedback, and performance management through regular 1:1s.
• Ability to support career progression via development plans, training enablement, and mentoring across mixed seniority and disciplines.
• Strong stakeholder communication in English, collaborative mindset, and ability to balance hands-on delivery with people responsibilities.
• Soft Skills: Proactive, customer-centric approach; continuous improvement mindset; comfortable working across multiple teams and priorities.
• Language Proficiency: Strong communication in English.

What we offer –

• Flexibility & Growth Opportunities: Flexible work: we offer a hybrid working model, which allows you to work 2 days per week from our Lisbon office and 3 days remote.
• Top Equipment: you receive a new laptop as well as a mobile plan & device.
• Salary & Vacation: you will receive an attractive salary package. Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days.
• Work-Life-Balance: we offer nursery subsidy and parental leave support.
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities.
• Health & Social Care: profit from a Pension plan, full health insurances (for you and co-payment for family members) and life insurance.
• Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.

Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you. Not the right match? We have plenty of other opportunities to choose from here.