ServiceNow SOM Architect

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions. We are seeking a highly qualified professional to join our team as a ServiceNow SOM (Service Operations Management) Architect. As an essential part of our team, you will be responsible for translating complex business and telecommunications service requirements into scalable ServiceNow solutions and operating models. We are looking for a professional with expert knowledge of ServiceNow Telecommunications Service Operations Management (TSOM) and strong experience in ServiceNow Telecommunications Service Management (TSM).

Qualifications

• Expert proficiency in ServiceNow Telecommunications Service Operations Management (TSOM)

• Advanced proficiency in ServiceNow Telecommunications Service Management (TSM)

• Minimum of 5 years of experience in ServiceNow, telecommunications service management, solution architecture, or related roles

• Strong experience designing ServiceNow solutions aligned with business and operational requirements

• Experience assessing current-state processes and defining target-state solutions and operating models

• Strong understanding of telecommunications service operations and infrastructure environments

• Experience leading architecture discussions and contributing to strategic technology decisions

• Strong business process analysis and problem-solving capabilities

• Experience coordinating projects and working across multiple

• Strong stakeholder management and communication skills

• Professional English proficiency (B2) + Portuguese native

Responsibilities

• Design ServiceNow TSOM and TSM solutions aligned with business, technology, and operational requirements

• Assess current-state business and service management processes and define scalable target-state solutions

• Translate business requirements into ServiceNow architecture, technical solutions, and operating models

• Lead architecture discussions and act as a Subject Matter Expert (SME) for ServiceNow Telecommunications solutions

• Facilitate workshops with business and technology stakeholders to gather requirements, align expectations, and drive solution decisions

• Analyze complex business processes and identify opportunities for automation, optimization, and operational efficiency

• Support transformation initiatives by contributing to business cases, solution roadmaps, and implementation strategies

• Lead or support migration initiatives involving platform upgrades, infrastructure changes, service locations, or operating entities

• Design solutions and environments that align with organizational architecture and operational goals

• Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions

• Assess project dependencies, risks, costs, and timelines to support informed decision-making

• Monitor solution delivery and provide architectural guidance to ensure alignment with business objectives and quality standards

• Drive continuous improvement across telecommunications service management processes and platform capabilities

Nice to Have

• ServiceNow certifications related to Telecommunications, ITSM, ITOM, or Solution Architecture

Location: Lisbon or Porto Working Model: Hybrid Seniority: Senior / Architect

About Accenture

Visit us at www.accenture.com

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