ServiceNow Engineer

Responsibilities

• Developing and configuring technical solutions on the ServiceNow platform following best practices and governance standards;
• Managing and supporting day-to-day platform administration activities (performance, upgrades, patches, and security);
• Collaborating with stakeholders to analyse business requirements and deliver scalable, secure, and maintainable solutions;
• Developing and implementing business processes (including workflows, automation, integrations, reporting, and testing);
• Monitoring platform health, usage, and overall compliance across applications;
• Managing update sets, deployments, and environment activities across instances;
• Troubleshooting platform, integration, and workflow issues and ensuring timely resolution;
• Maintaining technical documentation and operational manuals;
• Contributing to platform governance, quality assurance, and continuous improvement initiatives.

Requirements

• Degree in Computer Science, Software Engineering, or similar experience;
• Minimum 3 years of hands-on experience as a ServiceNow Administrator, Developer, or Platform Engineer;
• Strong experience with ServiceNow configuration, customization, and scripting (JavaScript, GlideRecord, Business Rules, Client Scripts, etc)
• Experience with workflows, Flow Designer, automation, and ServiceNow platform features;
• Good knowledge of web technologies (JavaScript, HTML, CSS) and APIs (REST/SOAP)
• Understanding of platform architecture, data model, and security concepts (ACLs, roles, access control);
• Experience with integrations (IntegrationHub, MID Server, external systems);
• Familiarity with DevOps practices, CI/CD, and version control (e.g., Git);
• Strong analytical skills and a solution-oriented mindset;
• Proactive attitude with the ability to solve problems;
• Strong communication skills and ability to work with technical and non-technical stakeholders;
• Good written and spoken English.

Nice to have

• Experience with ServiceNow Automated Test Framework, Performance Analytics, or Service Portal/UI Builder
• Knowledge of CMDB, Discovery, Service Mapping, or ITOM;
• Exposure to AI capabilities within ServiceNow (Virtual Agent, Predictive Intelligence, GenAI);
• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS – Certified Implementation Specialist

About the Team & Product

You will join the ScaniaNow Platform Team which is expanding to support the ongoing transformation journey of the ServiceNow platform. The platform enables the implementation of key modules (e.g., IT Service Management, Asset Management, and Project & Portfolio Management), improving employee and user experience and transforming the way work is done.