Senior Solution Consultant

Because at EASYVISTA, we pay particular attention to the well-being of all our employees, we have obtained the Great Place To Work® 2022-2023 certification.

Would you like to join a fast-growing French software company that places the professional development and success of its employees at the heart of its strategy?

As a leader in the ITSM market, EasyVista has recently acquired 3 technology companies dedicated to ITOM, which strengthens and completes our software offering.

Our objective is to develop globally and double our turnover over the next five years.

To achieve this, we are investing in our people.

People are at the heart of our business ethos, enabling our employees to develop within expert/multidisciplinary teams.

If you are looking for challenges and a collaborative culture, then join us!

We are hiring a Senior Consultant (M/F) to promote our solutions to customers.

You will be responsible for the following tasks:

• Mastering the Service Manager solution

• Expanding your knowledge of new solutions

• Providing recommendations and identifying areas for improvement for the client

• Participate in the development and optimization phases of our solutions within client contexts

• Be proactive and challenge constructively

• Identify risks related to the customers

• Independently lead working meetings with the client

• Be responsible for your functional scope

• Deliver services that meet client acceptance criteria and management requirements

• Ensure the project methodology is properly documented and applied

• Manage the scope of your assignment and adapt it as needed

• At least 4 years of experience as a Consultant on Easyvista Service Manager

• Knowledge of other solutions in the Easyvista Portfolio

• Fluent in English

• Located in Portugal, preferably Lisbon area

• ITIL certification

• Strong technical skills

• Customer service orientation / Strong interpersonal skills

• Ability to listen, analyze, and synthesize information

• Excellent presentation, written, and oral communication skills, and the ability to challenge assumptions

• Autonomous and organizational skills

Requirements

• Pelo menos 4 anos de experiência como Consultor em EasyVista Service Manager
• Conhecimento de outras soluções do portfólio EasyVista
• Fluência em inglês
• Localizado em Portugal, preferencialmente na área de Lisboa
• Certificação ITIL
• Fortes competências técnicas
• Orientação ao atendimento ao cliente / Fortes competências interpessoais
• Capacidade de escutar, analisar e sintetizar informações
• Excelentes competências de apresentação, comunicação escrita e oral, e capacidade de questionar pressupostos
• Competências de autonomia e organização