Senior Program Manager, Chief of Staff Office

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

The Operations team at Feedzai is responsible for ensuring the efficiency of the company as a whole by transforming business processes, tools, data, and insights, while ensuring great day-to-day work experiences for all teams and departments. Within this mission, the Chief of Staff (CoS) Office acts as the central engine for organizational alignment, departmental health, and executive-level execution. We're looking for an experienced Senior Program Manager to act as the primary operational lead for the CoS Office. You will drive the "operational heartbeat" of the department, ensuring that internal programs, business resilience, and cross-functional workstreams maintain momentum. The ideal candidate will have demonstrable experience in managing complex initiatives, a high degree of analytical rigor, and the ability to operate with absolute discretion in a high-stakes environment. To be successful, you must be a proactive "operator" with excellent communication skills, capable of identifying gaps in processes and embedding a culture of continuous improvement across our resilience and people frameworks.

Your Day to Day:

• Manage Operational Cycles & the People Program: Own the end-to-end management of Ops Townhalls and Team Offsites. You will also dynamize the Ops People Program, acting as the central point of coordination for various workstreams owned by different leads to ensure consistent execution.
• Build Business Continuity & Resilience: Act as the primary lead for the Business Continuity Program (BCP). You will manage day-to-day readiness while embedding a continuous improvement approach to ensure our resilience frameworks stay effective and deeply integrated into the business.
• Perform Analysis & Support Executive Visibility: Perform hands-on data synthesis and analysis to provide the CoS Office with a clear view of organizational health. You will translate complex internal data