Senior Observability Engineer – New Relic Consolidation

We are looking for a Senior Observability Engineer to design and implement a consolidated New Relic observability layer across multiple project tenants. The role will focus on scalable New Relic administration, cross-account telemetry aggregation, observability-as-code, alerting integration, and standardized telemetry and metric design for large-scale AI agent environments.

What project we have for you

About the Client

Our client is a large global enterprise operating across multiple markets, with a complex technology landscape and a strong focus on digital transformation and innovation. The organization is actively investing in modern cloud, data, and AI capabilities to enable scalable, secure, and highly automated solutions across its business.

About the Project

The project is focused on building an enterprise-grade AI Agent Platform from the ground up. The platform will provide a standardized foundation for developing, deploying, orchestrating, securing, and observing AI agents across multiple teams and use cases.

The initiative covers the full agent lifecycle and brings together agent orchestration, observability, security, governance, integrations, evaluation, and platform engineering. Engineers joining the project will have an opportunity to influence key architectural and technical decisions and contribute to a new platform rather than maintaining an existing solution.

What you will do

• Design and operate a multi-account New Relic observability environment, consolidating telemetry from multiple project tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized operational visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure and manage New Relic alert policies and routing to Opsgenie, with future integration into ServiceNow.
• Support ingestion of telemetry into New Relic through OpenTelemetry/ADOT, OTLP, and Kinesis Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns that support Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and operational governance.
• Collaborate on observability for GenAI workloads, including AWS Bedrock AgentCore telemetry and cost/token attribution.
• Automate provisioning and lifecycle management of observability resources using Terraform and Crossplane.

What you need for this

Skills: - New Relic administration at scale (management account, cross-account setup) - NRQL — cross-account queries aggregating telemetry from multiple project tenants - Dashboards-as-code and alert-policy-as-code (Terraform New Relic provider, Crossplane) - New Relic alert policies routed to Opsgenie (ServiceNow later) - OpenTelemetry / ADOT consumption fundamentals (OTLP and Firehose ingestion into New Relic) - Metric dimension design for large agent estates (stable, low-cardinality facets)

Experience: - 6+ years of observability or SRE engineering - New Relic (or equivalent SaaS observability) operated as a multi-tenant consolidation layer - Cross-account / cross-tenant telemetry aggregation and reporting - Working within a Technical / Business / Audit observability segregation model

Nice to have: - AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability) - Kinesis Firehose metric/log forwarding pipelines (CloudWatch → New Relic) - Cost/token attribution modeling for GenAI workloads - Crossplane-based provisioning of observability resources

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.

We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.