Senior Customer Project Manager in the Aeronautical Sector (m/f)

Main responsibilities

• Independently coordinate AOG/MRT projects, ensuring quick response and proper prioritization.
• Act as the customer's point of contact: gather data, communicate availability, initial costs and work progress.
• Liaise with stations, teams and suppliers to ensure proper mobilization and required logistics.
• Ensure the preparation, execution and closure of the work package, including verification of maintenance data and certification documentation.
• Confirm that all commercial requirements (PO/APO/payments) are fulfilled before release.
• Record occurrences and collect evidence when applicable, supporting the investigation process.
• Support less experienced colleagues and contribute to continuous improvement of processes and customer experience.

What you need to have

• Education in aeronautical maintenance or engineering (Aeronautical, Mechanical, Electromechanical) - Preferred.
• Solid experience in MRT/AOG coordination and customer project management.
• Proven knowledge of the EASA Part-145 environment.
• Proficiency with maintenance systems (e.g., Quantum) and work package control.
• Fluent in English (French or Italian are a plus).
• Ability to make autonomous decisions.
• Clear and effective communication with internal teams and customers.
• Strong customer orientation.
• Stability and professionalism under high-pressure situations.
• Availability to work on-site in Cascais (Tires) in shift rotation (between 06:00 and 23:00).
• Availability for occasional travel.

What we offer

• Senior role with real autonomy and direct impact on operations and customer satisfaction.
• Integration into an experienced team and an international environment.
• Base salary in the range of €2,500 – €3,000 per month.
• Meal allowance paid via meal card.
• Comprehensive health insurance (with the option to extend to family members).
• Continuous training and development focused on specialized skills in the aeronautical industry.
• Integration into a united, collaborative team focused on continuous improvement and operational excellence.
• Additional corporate benefits (gym, discounts, etc.).